Strategic Enterprise Technical Account Manager

Precisely; Australia; On-site; AUD 120,000 - 160,000; Full time

Job summary

Precisely is seeking a Technical Account Manager to build strong client relationships and deliver complex solutions across enterprise on‑premises and hosted managed services in a high‑availability model.

You will serve as the main client contact, understand our service offerings, manage daily production activity, and ensure timely resolutions. Strong English communication and a track record in technical account management are essential.

Qualifications

• Equivalent work experience may satisfy the education requirement; a bachelor’s degree from an accredited college is preferred.
• 2‑5 years of experience in Technical Account Management, Customer Success, Managed Services, Service Delivery, Technical Support, or related client‑facing technical roles.
• Minimum 3 years of experience with specific technical or software skills, including proficiency with MS Office Suite, Salesforce, JIRA, or other CRM/ticketing systems.
• Travel may be required to client locations or third‑party vendors – approximately 5% of the time.
• Exceptional written and verbal communication skills, including English proficiency.
• Detail‑oriented, strong decision‑making and time‑management, and ability to handle multiple challenges and priorities with urgency.
• Capability to identify key performance indicators from production metrics.
• Results‑oriented mindset, flexibility of schedule, situational awareness, and experience managing teams and/or projects.
• Experience creating and documenting detailed client requirements.

Responsibilities

• Serve as the primary point of contact between clients and internal/external teams.
• Understand Precisely’s service offerings and manage daily client production activity.
• Resolve issues, troubleshoot, document, and, when needed, elevate to internal teams to achieve prompt, complete resolution. On‑call availability for critical production issues is required.
• Validate services against contractual and performance obligations, including occasional work outside scheduled hours (approx. once a month). Additional hours will be compensated per Australian labor laws.
• Participate in change management, including use‑case development, user acceptance testing, and production validation.
• Help improve client services processes and seek ways to increase efficiency.

Skills

MS Office Suite

Salesforce

JIRA

English proficiency

Client communication

Time management

Education

Bachelor's degree

Tools

Power BI

Tableau

REST APIs

Job description

Precisely is seeking a Technical Account Manager to build strong client relationships and deliver complex solutions across enterprise on‑premises and hosted managed services in a high‑availability model.

You will serve as the main client contact, understand our service offerings, manage daily production activity, and ensure timely resolutions. Strong English communication and a track record in technical account management are essential.