Account Manager, Corporate

Hatch; Sydney; Hybrid; AUD 65,000 - 100,000; Full time

Benefits offered by this job

Hybrid and flexible working

Catered lunches

Bonus paid leave days

Generous parental leave

Dog-friendly HQ

Talent Referral Bonus

Upskilling Bonus

Corporate discounts

Headspace Care subscription

Job summary

Streem, based in Surry Hills, NSW, is seeking an Account Manager, Corporate to manage a portfolio of enterprise clients and maximise value from our media intelligence platform.

The role focuses on onboarding, training, proactive support, and strategic client success, without cold calling or new business development. Hybrid and flexible working options are available, with opportunities to grow within a fast-moving SaaS business.

Qualifications

• 1–2 years' experience in Account Management, Customer Success, Client Services or another customer-facing role (SaaS experience is highly regarded).
• Excellent relationship-building and communication skills.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive, solutions-focused approach to customer support.
• Confidence in explaining technical concepts to non-technical users.
• A genuine interest in Australian media, news and current affairs.

Responsibilities

• Establishing and maintaining client accounts.
• Building client relationships.
• Delivering platform training.
• Onboarding new users and delivering engaging platform training (virtually and in person).
• Configuring and maintaining client accounts, including creating keyword and Boolean searches.
• Helping customers solve challenges and uncover new ways to use the platform.
• Monitoring developing news and escalating significant media events when required.
• Producing reports, media summaries, transcripts and other client deliverables.
• Working closely with Product, Support and other internal teams to advocate for customer needs.
• Ensuring client requests are completed accurately and on time.

Skills

Relationship-building

Communication skills

Multitasking

Proactive mindset

Explain technical concepts

Interest in Australian media

SaaS experience

Account management

Education

Degree in relevant field

Tools

CRM systems

Project management

Excel

Job description

This is a Account Manager, Corporate role with Streem based in Surry Hills, NSW, AU

Streem

Role Seniority - junior, mid level

More About The Account Manager, Corporate Role At Streem

Love media, current affairs and building great customer relationships?

Join Streem's Corporate Account Management team and help some of Australia's leading organisations get the most from our media intelligence platform.

Note: This is a relationship-focused role centred on customer success, onboarding, platform training and strategic support (not cold calling or new business development).

About The Role

As an Account Manager, you'll own a portfolio of enterprise clients across a diverse range of industries. You'll become a trusted partner, helping customers maximise the value of Streem through proactive support, platform expertise and strong relationship management.

Working closely with internal teams, you'll advocate for your clients, identify opportunities to improve their experience and ensure they have the tools and insights they need to respond to the media landscape as it evolves.

No two days are the same, but you'll spend your time:

• Building trusted relationships with enterprise customers.
• Onboarding new users and delivering engaging platform training (virtually and in person).
• Configuring and maintaining client accounts, including creating keyword and Boolean searches.
• Helping customers solve challenges and uncover new ways to use the platform.
• Monitoring developing news and escalating significant media events when required.
• Producing reports, media summaries, transcripts and other client deliverables.
• Working closely with Product, Support and other internal teams to advocate for customer needs.
• Ensuring client requests are completed accurately and on time.

About You

You're someone who enjoys working with people, takes ownership, and genuinely cares about delivering a great customer experience.

You may currently work in Account Management, Customer Success, Client Services or a similar customer-facing role and be looking to build your career in a fast-moving SaaS business.

You’ll ideally bring:

• 1–2 years' experience in Account Management, Customer Success, Client Services or another customer-facing role (SaaS experience is highly regarded).
• Excellent relationship-building and communication skills.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive, solutions-focused approach to customer support.
• Confidence in explaining technical concepts to non-technical users.
• A genuine interest in Australian media, news and current affairs.

Bonus Points If You Have Experience With

• Media monitoring, media intelligence or social listening platforms.
• CRM systems, project management tools or Excel.
• Boolean search queries.
• Communications, Media, Journalism or Public Relations.

Why Streem?

Headquartered in Surry Hills, Streem’s culture is built by our team’s passion for the media, energy and ambition for excellence. We’re a proactive crew who champion collaboration, life-long learning, and top-tier service delivery. As a part of the team, you’ll enjoy awesome benefits, including:

Benefits

• Catered lunches and a snack kiosk
• Bonus paid leave days (e.g. Birthday, Volunteering, Wellbeing and Blood Donation Leave)
• Generous parental leave scheme (i.e. Streem top-up)
• Hybrid and flexible working environment
• A dog-friendly Surry Hills HQ (just 5 minutes from Central).
• $2,000 Talent Referral Bonus
• $3,000 p.a. Upskilling Bonus
• Corporate discounts, annual flu vaccinations, salary sacrifice options, novated vehicle leasing, and a complimentary subscription to Headspace Care.

At Streem, we believe that the quality of our services is strengthened by the diversity of the people behind them. As such, we’re committed to cultivating an inclusive workplace where different perspectives, backgrounds, and experiences are welcomed and valued.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Streem team will be there to support your growth.

Key Responsibilities

• Establishing and maintaining client accounts
• Building client relationships
• Delivering platform training

Key Strengths

• Account management experience
• Client-facing skills
• Time management skills
• Degree in relevant field
• Experience with media tools
• Excel and CRM proficiency

Why Streem is partnering with Hatch on this role.

Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.