Corporate Account Manager: Media Intelligence & Onboarding

Hatch; Sydney; Hybrid; AUD 65,000 - 100,000; Full time

Benefits offered by this job

Hybrid and flexible working

Catered lunches

Bonus paid leave days

Generous parental leave

Dog-friendly HQ

Talent Referral Bonus

Upskilling Bonus

Corporate discounts

Headspace Care subscription

Job summary

Streem, based in Surry Hills, NSW, is seeking an Account Manager, Corporate to manage a portfolio of enterprise clients and maximise value from our media intelligence platform.

The role focuses on onboarding, training, proactive support, and strategic client success, without cold calling or new business development. Hybrid and flexible working options are available, with opportunities to grow within a fast-moving SaaS business.

Qualifications

• 1–2 years' experience in Account Management, Customer Success, Client Services or another customer-facing role (SaaS experience is highly regarded).
• Excellent relationship-building and communication skills.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive, solutions-focused approach to customer support.
• Confidence in explaining technical concepts to non-technical users.
• A genuine interest in Australian media, news and current affairs.

Responsibilities

• Establishing and maintaining client accounts.
• Building client relationships.
• Delivering platform training.
• Onboarding new users and delivering engaging platform training (virtually and in person).
• Configuring and maintaining client accounts, including creating keyword and Boolean searches.
• Helping customers solve challenges and uncover new ways to use the platform.
• Monitoring developing news and escalating significant media events when required.
• Producing reports, media summaries, transcripts and other client deliverables.
• Working closely with Product, Support and other internal teams to advocate for customer needs.
• Ensuring client requests are completed accurately and on time.

Skills

Relationship-building

Communication skills

Multitasking

Proactive mindset

Explain technical concepts

Interest in Australian media

SaaS experience

Account management

Education

Degree in relevant field

Tools

CRM systems

Project management

Excel

Job description

Streem, based in Surry Hills, NSW, is seeking an Account Manager, Corporate to manage a portfolio of enterprise clients and maximise value from our media intelligence platform.

The role focuses on onboarding, training, proactive support, and strategic client success, without cold calling or new business development. Hybrid and flexible working options are available, with opportunities to grow within a fast-moving SaaS business.