Enterprise Cloud TAM — MEC Team

Amazon; Western Australia; On-site; AUD 110,000 - 170,000; Full time

Job summary

Amazon Australia is seeking a Technical Consultant for the MEC Team to help Mining, Energy and Commercial customers design, deploy, and optimize AWS solutions. You will act as single point of contact for enterprise accounts, translate business goals into technical outcomes, and provide guidance across compute, storage, networking and security.

The role emphasizes customer outcomes, proactive reviews, and collaboration with AWS engineers.

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in distributed systems.
• Bachelor's degree in a related field.

Responsibilities

• Act as a single point of contact to Enterprise Accounts.
• Understand your customers outcomes and business goals.
• Make AWS service improvement recommendations that fit with customer strategy and architecture.
• Evaluate, analyze and present periodic reviews of operational performance to customers.
• Provide detailed reviews of service disruptions, metrics, and prelaunch planning.
• Champion and advocate for customer requirements within AWS (e.g. feature requests).
• Participate in customer meetings (onsite or via phone).
• Leverage customer resolution tools across service groups to facilitate rapid resolution of concerns.
• Share knowledge and innovate with leading technologists.
• Work directly with AWS engineers to resolve issues expediently.
• Plan and execute business-critical events including product launches, migrations, and modernizations for customers on AWS.

Skills

Technical engineering

Cloud familiarity

Stakeholder communication

Education

Bachelor's degree

Tools

AWS services

Job description

Amazon Australia is seeking a Technical Consultant for the MEC Team to help Mining, Energy and Commercial customers design, deploy, and optimize AWS solutions. You will act as single point of contact for enterprise accounts, translate business goals into technical outcomes, and provide guidance across compute, storage, networking and security.

The role emphasizes customer outcomes, proactive reviews, and collaboration with AWS engineers.