AWS Cloud Solutions Consultant - Enterprise TAM

Amazon Inc.; Western Australia; Híbrido; AUD 130.000 - 160.000; Jornada completa

Descripción de la vacante

Amazon Web Services Australia Pty Ltd is seeking a Technical Consultant for the MEC Team – Mining, Energy, Commercial. You will act as a primary contact for enterprise accounts, shaping support strategies and guiding customers through cloud adoption and operations on AWS.

The role demands strong experience in two or more technical domains, plus the ability to present findings to diverse audiences and to collaborate with AWS engineers for rapid issue resolution.

Formación

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting across compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
• Bachelor's degree.

Responsabilidades

• Act as a single point of contact to Enterprise Accounts
• Understand your customers outcomes and business goals
• Make AWS service improvement recommendations that fit with your customer strategy and architecture
• Evaluate, analyze and present periodic reviews of operational performance to customers
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Champion and advocate for customer requirements within AWS
• Participate in customer requested meetings (onsite or via phone)
• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Share knowledge and innovate with some of the leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
• Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.

Conocimientos

Technical engineering experience

Distributed systems troubleshooting

Educación

Bachelor's degree

Herramientas

AWS

Cloud services

Descripción del empleo

Amazon Web Services Australia Pty Ltd is seeking a Technical Consultant for the MEC Team – Mining, Energy, Commercial. You will act as a primary contact for enterprise accounts, shaping support strategies and guiding customers through cloud adoption and operations on AWS.

The role demands strong experience in two or more technical domains, plus the ability to present findings to diverse audiences and to collaborate with AWS engineers for rapid issue resolution.