Enterprise Account Manager

Yealink; Sydney; On-site; AUD 150,000 - 230,000; Full time

Job summary

Yealink is seeking a seasoned Enterprise Account Manager to own the full lifecycle for strategic accounts in the UC/AV space from Sydney. You will drive retention, revenue expansion, and cross-functional collaboration with sales teams to execute targeted growth.

The role requires building senior-level relationships, delivering proposals to executives, and serving as the trusted advisor on Yealink’s product portfolio.

Qualifications

• Minimum 8 years of relevant professional experience within the UC/AV industry.
• Proven track record of presenting proposals and engaging with senior executives and C-level stakeholders across large organizations.
• In-depth market and product knowledge of the unified communications industry.
• Hands‑on experience managing enterprise-level clients with headcount exceeding 1,000 employees.

Responsibilities

• Own the full portfolio of key enterprise accounts, covering all commercial activities including upsell opportunities and customer retention management.
• Drive account retention and revenue expansion, delivering quarterly revenue targets and improving net retention rate across your assigned account book.
• Build and sustain long-term strategic partnerships with senior stakeholders at key accounts.
• Collaborate closely with the Channel Sales team to formulate targeted sales strategies and executable account growth plans.
• Own the full end-to-end sales cycle, from outbound lead development through successful deal closure.
• Serve as the primary subject-matter expert for Yealink’s product portfolio with key clients, acting as their trusted strategic business advisor.

Skills

Executive engagement

UC/AV knowledge

Enterprise account management

Sales lifecycle

Job description

About the Company: Yealink (Stock Code: 300628) is a world-leading provider of Unified Communications & Collaboration solutions. We specialize in video conferencing and voice communication hardware, empowering individuals and enterprises to achieve "Easy Collaboration, High Productivity". Official website: https://www.yealink.com/en

About the Role: This role owns full lifecycle management of strategic enterprise accounts, driving account retention and revenue expansion. You will partner cross-functionally with sales teams to design and execute targeted growth strategies.

Responsibilities:

• Own the full portfolio of key enterprise accounts, covering all commercial activities including upsell opportunities and customer retention management.
• Drive account retention and revenue expansion, delivering quarterly revenue targets and improving net retention rate across your assigned account book.
• Build and sustain long-term strategic partnerships with senior stakeholders at key accounts.
• Collaborate closely with the Channel Sales team to formulate targeted sales strategies and executable account growth plans.
• Own the full end-to-end sales cycle, from outbound lead development through successful deal closure.
• Serve as the primary subject-matter expert for Yealink’s product portfolio with key clients, acting as their trusted strategic business advisor.

Qualifications:

• Minimum 8 years of relevant professional experience within the UC/AV industry.
• Proven track record of presenting proposals and engaging with senior executives and C-level stakeholders across large organizations.
• In-depth market and product knowledge of the unified communications industry.
• Hands‑on experience managing enterprise-level clients with headcount exceeding 1,000 employees.

Pay range and compensation package: Competitive salary based on experience.

Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.