Sales Engineer

Yealink; Sydney, City of Melbourne; Remote; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Job summary

Yealink is seeking a remote technical support specialist based in Australia to assist resellers and end users with design, configuration and troubleshooting of Teams-related products. You may travel for on-site visits as needed while supporting customers via phone or email.

You will provide trainings and demos, document technical questions, and update internal knowledge bases. Collaboration with sales engineers and sales teams is essential to project success.

Qualifications

• Bachelor degree or above in communications/electronics/computer science or related field.
• Strong problem-solving and troubleshooting skills.
• Familiarity with computer systems, mobile devices or other tech products.
• Nice to have knowledge of Microsoft Teams room and Zoom Room.
• Basic understanding of network configuration and troubleshooting.
• Excellent customer service, communication and coordination.
• Strong spoken and written communication; able to conduct on-site demos.

Responsibilities

• Provide timely technical support and guidance on design, configuration, deployment and troubleshooting of Yealink Teams products to regional resellers and end users by phone, email or on-site.
• Deliver online or on-site product trainings and demos for resellers and IT teams; maintain good customer relationships.
• Document customer questions and assist in updating internal knowledge bases and docs.
• Collaborate with the sales engineering team to resolve complex technical issues.
• Coordinate with the sales team to align projects and reseller needs.

Skills

Troubleshooting skills

Customer service

Technical communication

On-site demonstrations

Education

Bachelor's degree or above in Communications/Electronics/Computer Science

Tools

Microsoft Teams

Zoom Room

Job description

About the Company

Yealink (Stock Code: 300628) is a global-leading provider of Unified Communication & Collaboration Solutions specialized in video conferencing, voice communications, and collaboration, dedicated to helping every person and organization embrace the power of Easy Collaboration, High Productivity. https://www.yealink.com/en

About the Role

The is a remote role based in Sydney or Melboume.

Responsibilities

• Provide timely and professional technical support and guidance about design, configuration, deployment and troubleshooting of Yealink Microsoft Teams phone and video related products to regional resellers, end users through telephone, email, or onsite visit, etc.
• Provide online or onsite product trainings and demos for resellers and end user IT team, maintain good customer technical person relationship.
• Document customer technical questions, assist in updating and maintaining internal knowledge bases and technical documentation.
• Collaborate with internal sales engineer team to resolve complex technical issues.
• Collaborate with internal sales team to sync up projects or reseller necessary business information.

Qualifications

• Communication, electronics, computer and other related majors, bachelor degree or above.
• Strong problem-solving and troubleshooting skills.
• Familiarity with computer systems, mobile devices, or other tech products.
• Understand Microsoft Teams room and Zoom Room technology *Nice to have.
• Understand Audio visual industry and technology *Nice to have.
• Basic understanding of network configuration and troubleshooting.
• Excellent customer service awareness, communication and coordination, strong ability to promote implementation.
• Excellent communication and written expression skills, able to independently carry out customer visits / on-site DEMO / speaking in industry event and other key Business.

Pay range and compensation package

Competitive salary based on experience.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.