Enrolments Manager | Permanent 0.8FTE

Mercedes College; Adelaide; On-site; AUD 85,000 - 105,000; Full time

Job summary

Mercedes College in Springfield, South Australia, is seeking an experienced Enrolments Manager to lead the enrolments function with warmth, professionalism and sound judgement. You will steer the complete enrolment lifecycle from initial enquiry through to commencement, coordinating Open Days and information events, and delivering an exceptional experience to prospective families.

Reporting to the Director of Marketing, Communications and Engagement, you will analyse enrolment trends and market

Qualifications

• Experience in enrolments, admissions, or a relation-focused role.
• Experience using CRM or enrolment management systems.
• Experience in a school or educational setting is desirable.

Responsibilities

• Lead the college enrolment process from enquiry to commencement.
• Coordinate tours, open days and information events.
• Analyse enrolment trends and market data to inform planning and forecasting.

Skills

Relationship-building

Customer service

Organisational skills

Communication

Education

Relevant tertiary qualifications

Tools

CRM software

Enrolment management systems

Job description

Are you an exceptional relationship-builder who combines outstanding customer service with organisation, professionalism and sound judgement?

Mercedes College is seeking an experienced and highly professional Enrolments Manager to lead one of the College's most important functions and help shape the future of our community.

As the primary point of contact for prospective families, you will guide parents and students through one of life's most significant decisions while ensuring every interaction reflects the warmth, professionalism and excellence of Mercedes College.

This is a unique opportunity to work at the intersection of community engagement, customer experience and enrolment growth, helping to ensure the ongoing success of the College.

You’ll oversee the enrolment journey from initial enquiry through to commencement, coordinate high-profile engagement activities and provide valuable insights that support the College’s long‑term enrolment objectives.

• Permanent | 0.8FTE across 5 days
• 30 hours per week | 45 weeks per year
• Manage a critical function that directly contributes to the ongoing success and sustainability of the College.

About Us

Mercedes College is a Catholic co-educational Reception to Year 12 International Baccalaureate World School in the Mercy tradition, located in Springfield, South Australia.

Driven by our vision to be a sustainable, internationally minded, world class school, we develop creative and critical thinkers who become leaders, for life.

Our community is defined by a sense of belonging, high expectations and genuine relationships, and we live our Mercy Values of Compassion, Loyalty, Justice, Integrity, Responsibility and Mutual Respect in the way we work and interact with students, families and each other.

About the Role

Reporting to the Director of Marketing, Communications and Engagement, the Enrolments Manager leads the College’s enrolment process and is responsible for delivering an exceptional experience for prospective families at every stage of their journey.

As a key member of the Marketing, Communications and Engagement team, you will manage the complete enrolment lifecycle, ensuring families are supported from their first enquiry through to commencement at the College. You will work in collaboration with the Director to coordinate College Tours, Open Days and information events, build strong relationships with current and prospective families, and work collaboratively with staff across the College to showcase the unique opportunities available to Mercedes students.

The role also plays an important part in supporting enrolment growth through the analysis of enrolment trends, demographic information and market data. Drawing on these insights, you will provide recommendations that inform planning, forecasting and decision‑making across the College and support the achievement of its strategic objectives.

This is a highly visible role requiring professionalism, initiative and the ability to confidently engage with families, staff and senior leaders while managing multiple priorities in a dynamic environment.

About You

You are a highly organised and people‑focused professional who:

• Builds trust quickly and develops positive relationships with families, colleagues and external stakeholders.
• Communicates with warmth, confidence and professionalism across a range of audiences.
• Demonstrates exceptional organisational and time management skills and thrives in a fast‑paced environment.
• Brings a strong customer service mindset and understands the importance of delivering an outstanding experience at every stage of the enrolment journey.
• Exercises sound judgement, discretion and professionalism when managing sensitive situations and information.
• Can balance attention to detail with an ability to see the bigger picture.
• Uses data and information to identify trends, solve problems and support informed decision‑making.
• Shows initiative, takes ownership and works effectively both independently and collaboratively.
• Enjoys a varied role and can confidently manage competing priorities while maintaining a calm and professional approach.
• Supports and upholds the Catholic ethos and Mercy tradition of the College.

Highly Desirable

• Experience in enrolments, admissions, customer engagement or a comparable relationship-focused role.
• Experience using CRM, enrolment management or database systems.
• Experience within a school or educational setting.

Qualifications and Training

The successful applicant will be required to hold:

• Relevant tertiary qualifications and/or demonstrated experience in a comparable role.
• Working with Children Check (WWCC).
• RRHAN-EC training (Fundamentals and Masterclass), plus refreshers as required.
• First Aid Certificate HLTAID012.

For further information about the responsibilities, requirements and selection criteria of this role, please refer to the Position Information Document (https://shorturl.at/M041h).

Appointment is subject to Working with Children and Catholic screening clearances. Mercedes College reserves the right to interview and appoint prior to the closing date.