Enrolments Manager (Parental Leave Cover)

Clayfield College; Albion; On-site; AUD 90,000 - 120,000; Full time

Job summary

Clayfield College is seeking an Enrolments Manager (Parental Leave Cover) to lead domestic and international student recruitment, enrolment conversion and pipeline management. You will deliver a high-quality experience for families from enquiry through to commencement, while ensuring CRM data integrity and compliance.

The role reports to the Director of Advancement and involves coordinating tours, interviews, orientations and events, with a focus on data-informed planning and stakeholder

Qualifications

• An appropriate tertiary qualification in education administration or a related field.
• Experience in school enrolments and CRM systems is highly regarded.
• Strong communication, data accuracy and stakeholder management skills.

Responsibilities

• Lead domestic and international enrolment activities from enquiry to commencement.
• Manage enrolment data, Census, audits and reporting for leadership teams.
• Oversee CRICOS compliance and maintain accurate enrolment records.
• Coordinate tours, interviews and orientation programs for new students.
• Develop and implement recruitment and conversion activities to optimise numbers.
• Supervise junior staff and collaborate with the Director of Advancement.

Skills

Relationship management

Communication

Data analysis

Time management

Team leadership

Education

Bachelor's degree in Education Admin or related field

Experience in School Enrolments

Tools

TASS

Funnel (School CRM)

Microsoft Office

Job description

Enrolments Manager (Parental Leave Cover)

Clayfield College is a leading independent school, owned and governed by the Presbyterian and Methodist Schools Association (PMSA) on behalf of the Presbyterian and Uniting Churches. The College is a co-educational day and boarding school in Clayfield, Brisbane, that offers boys and girls all the benefits of single-sex and co-education on one campus through the distinctive Parallel Learning model. Our education framework is intentionally structured to maximise students’ growth from Pre-Prep to Year 12. Clayfield provides outstanding opportunities beyond the regular curriculum, and across all ages, so every child has the opportunity to let their light shine.

Position Overview

Join a progressive and high-performing team at a pivotal moment in the College's history.

Clayfield College is experiencing growth and transformation as it continues its transition to a fully co-educational future. With increasing enrolment demand, investment in innovative learning environments and a distinctive educational offering unique to Queensland, this is an exceptional opportunity to play a key role in shaping the future of a forward-thinking College.

Reporting to the Director of Advancement, the Enrolments Manager is responsible for leading domestic and international student recruitment, enrolment conversion and pipeline management, while delivering an outstanding experience for prospective families from enquiry through to commencement. The role is responsible for ensuring optimal student enrolment outcomes through strategic planning, data-informed decision-making and exceptional relationship management.

Working closely with the Principal and Director of Advancement, the successful candidate will oversee enrolment enquiries, applications, confirmations and CRICOS compliance requirements, while maintaining accurate enrolment records and managing future pipeline and waiting lists. As one of the first points of contact for prospective families, the Enrolments Manager plays a vital role in showcasing the College's values, educational philosophy and sense of community.

This position is an integral part of the Advancement Team, contributing to the College's reputation for excellence through outstanding customer service and meaningful engagement with current and prospective families. The Enrolments Officer reports directly to this role.

This full-time parental leave position will commence in November 2026 and conclude in March 2028, offering an opportunity to contribute to the next exciting chapter of Clayfield College's growth and development.

Professional Responsibilities

These responsibilities are not exhaustive, and other relevant responsibilities may be performed by the Enrolments Manager, provided that such duties are appropriate having due regard to the nature and purpose of the position.

• Respond promptly, and in an effective, friendly, sensitive and professional manner to all domestic and international student enrolment enquiries, whether received verbally, by telephone, online, or by email.
• Ensure prospective students and their families receive a positive, affirming experience from initial enquiry through every stage prior to and during entry into the College such that strong parental engagement is achieved.
• Administer communication, enrolment Census and audits, weekly report details for the Senior Leadership Team, monthly report details for College Council, data collection, data entry and fee collection in relation to the application and enrolment processes.
• Manage domestic and international enrolment records digitally ensuring accurate student family information is current and correct at all times in the College database.
• In consultation with the Director of Advancement, develop and implement student recruitment and enrolment conversion activities to ensure optimal student numbers.
• Proactively manage the enrolments service delivery across the whole recruitment to maximise conversion rates at each stage of the process, and alert the Director of Advancement to any areas for potential address.
• Maintain and manage enrolment pipeline and waiting lists.
• Conduct College tours with prospective families ensuring parents and students understand the College’s educational programs and facilities.
• Arrange interviews for future enrolments with the appropriate Senior Leadership Team member and prepare detailed interview folders for these interviews.
• Coordinate the Orientation Program for new students in liaison with the Director of Senior School or Director of Junior School, to ensure new student commencement and transition is efficient and smooth. This also includes ensuring all new students receive information regarding booklist, uniforms, medical questionnaires prior to commencement.
• Coordinate all scheduled Enrolment events such as information evenings, open mornings and transition events.
• Represent the College at school expos, information evenings and other key community events as requested by the Director of Advancement.
• In collaboration with the Director of Advancement and Advancement Team, ensure the suite of enrolment collateral including but not limited to handbooks, flyers and the College website, remain up-to-date.
• Coordinate the departing student process, including preparing departure letters and obtaining exit data via surveys/interviews.
• Assist the Director of Advancement to coordinate the College’s Scholarships and Bursaries Program.
• Supervise the Enrolments Officer in the day-to-day enrolment activities.

Reporting Relationships

The Enrolments Manager is ultimately responsible to the Principal, however, on a day-to-day basis, reports to the Director of Advancement. The Enrolments Officer reports to this position.

Key Selection Criteria

This position requires an energetic, self-starting professional who possesses the following professional and personal abilities, attributes, and experiences:

• An appropriate tertiary qualification and/or equivalent experience within a School Enrolments team, or a related field.
• Demonstrated exceptional interpersonal skills with the ability to build positive relationships.
• Possess sound judgement and critical thinking skills.
• Outstanding oral and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Proficiency in TASS and Funnel (School CRM).
• A high standard of time management and organisation skills, attention to detail and accuracy.
• A demonstrated ability to work to demanding deadlines and to adapt and operate effectively in a dynamic business environment.
• Possess a systematic approach to work.
• A strong commitment to delivering exceptional and professional customer service.
• Displays enthusiasm and initiative, has a high achievement drive and acts in a self-directed way.
• Must be reliable and able to maintain confidentiality at all times and monitor a level of disclosure on sensitive matters.
• An ability to work collaboratively and respectfully as part of a team.
• Knowledge of student recruitment and enrolment conversion in schools is desirable.
• A high level of personal and professional presentation.

Applicants for this position must be supportive of the Christian aims and mission of the Presbyterian and Methodist Schools Association and be able to contribute to the strategic vision of Clayfield College.