Application & Enrolment Officer

Mater Group; City of Brisbane; On-site; AUD 55,000 - 61,000; Full time

Benefits offered by this job

Salary packaging up to 15,900 AUD

Health and wellbeing support

Career growth opportunities

Professional development

Discounted parking

Job summary

Mater Education is seeking an Application & Enrolment Officer to deliver a seamless, student-centred application experience at the South Brisbane campus. You’ll respond to enquiries, provide accurate guidance on courses, and support enrolment documentation to ensure timely and compliant outcomes.

You will thrive in a fast-paced environment, enjoy building relationships, and contribute to a team focused on service excellence and continuous improvement.

Qualifications

• Experience in an administrative, customer service or student services environment.
• Qualifications in business administration or related discipline (or equivalent).
• Strong Microsoft Office skills including Outlook, Excel, Word, PowerPoint, SharePoint and Teams.

Responsibilities

• Manage end-to-end student applications from enquiry to enrolment.
• Provide accurate information on courses, entry requirements and enrolment processes.
• Support applicants to complete enrolment documentation within policies and timelines.
• Monitor application progress and keep applicants informed throughout their journey.
• Maintain accurate student records and data integrity across systems.
• Ensure compliance with organisational policies and regulatory requirements.
• Identify opportunities to improve processes and the student experience.
• Support student events including orientations, open days, expos and graduations.

Skills

Administrative experience

Customer service

Student services

Education

Business administration or related discipline

Tools

SMS/LMS

Microsoft Office

Job description

Join Mater Education as our Application & Enrolment Officer

Help students take the first step towards a rewarding healthcare career. Deliver exceptional service. Make a difference from day one. This is a permanent full-time opportunity based at Mater Education's South Brisbane campus.

At Mater Education, every student journey begins with a great first impression. We're looking for a passionate, organised and customer-focused Application & Enrolment Officer to help prospective students navigate one of the most important milestones in their education journey.

About the role

Reporting to the Team Leader – Application & Enrolments, you'll play a pivotal role in delivering a seamless, supportive and student-centred application experience. From responding to initial enquiries through to confirming enrolments, you'll provide exceptional service, accurate advice and timely communication that helps students feel confident every step of the way.

This is an exciting opportunity for someone who enjoys building relationships, thrives in a fast-paced environment and is passionate about making a genuine difference in people's lives through education.

Salary range: $39.79 - $44.25 per hourplus superannuationandaccess to not-for-profit salary packaging up to $15,900+access to many staff benefits!

What you'll be doing

As an Application & Enrolment Officer, you'll help ensure every prospective student receives an outstanding experience by:

• Managing end-to-end student applications from initial enquiry through to enrolment.
• Providing accurate information and guidance on courses, entry requirements and enrolment processes.
• Supporting applicants to complete enrolment documentation while ensuring compliance with policies and timelines.
• Monitoring application progress, proactively resolving issues and keeping applicants informed throughout their journey.
• Maintaining accurate student records and ensuring high levels of data integrity across relevant systems.
• Ensuring application and enrolment activities comply with organisational policies and regulatory requirements.
• Identifying opportunities to improve processes, systems and the overall student experience.
• Contributing to a collaborative team focused on service excellence and continuous improvement.
• Supporting student events including orientations, open days, school and careers expos, webinars and graduation ceremonies.
• Providing occasional support for out-of-hours or offsite events when required.

About you

You're someone who genuinely enjoys helping people and takes pride in delivering exceptional customer service. You have a keen eye for detail, communicate with confidence and enjoy working in a team that's focused on making a positive impact.

You'll also bring:

• Experience in an administrative, customer service or student services environment.
• A strong commitment to delivering a positive, student-centred customer experience.
• Excellent written and verbal communication skills.
• The ability to manage competing priorities and remain organised in a fast-paced environment.
• Exceptional attention to detail and accuracy when processing information and maintaining records.
• Strong Microsoft Office skills, including Outlook, Excel, Word, PowerPoint, SharePoint and Teams.
• Experience using Student Management Systems (SMS) and/or Learning Management Systems (LMS).

It would be great if you also have:

• Experience working within a Registered Training Organisation (RTO) or education environment.
• Experience in admissions, student administration or enrolment processes.
• Knowledge of government funding programs and compliance requirements within vocational education.
• Qualifications in business administration, customer service or a related discipline (or equivalent experience).

When you join Mater Education, you're joining an organisation with a proud reputation for excellence in education and healthcare. We offer the opportunity to make a genuine impact while working alongside passionate, supportive colleagues who are committed to helping students succeed.

• A collaborative and values-driven culture.
• Opportunities for professional growth and leadership development.
• The chance to influence and improve the student experience.
• Meaningful work that supports the future healthcare workforce.

You’ll also be joining the wider Mater Group, which means access to:

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater Education offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities.Visit our Reconciliation webpage.

Mater Education ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Ready to join a team that helps shape the future of healthcare education?