Enrolments Officer

Mini Masterminds; Sydney; Presencial; AUD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Incentive structure

Career development opportunities

Descripción de la vacante

Mini Masterminds is seeking an Enrolments Officer to be the friendly first contact for families, guiding them through the enrolment journey and driving occupancy across our centres.

You will manage enquiries, convert leads into confirmed enrolments, and collaborate with Centre Directors to ensure smooth processes while maintaining accurate records and reporting on occupancy and enquiries.

Formación

• Proven sales experience in education/childcare or service-based industries preferred.

Responsabilidades

• Manage all enrolment enquiries, applications and waitlists.

Conocimientos

Sales experience

Enrolments

Customer service

Relationship-building

Communication

Empathy

Objection handling

Childcare software

Herramientas

Childcare management system

Descripción del empleo

AtMini Masterminds, we’re not your average early learning provider. We believe in setting a new standard in early education – with exceptional environments, a deep commitment to lifelong learning, and a team who genuinely love what they do. Now, we’re on the lookout for anEnrolments Officerwho brings passion, performance, and people leadership to the forefront.

The Opportunity

As our Enrolments Officer, you’ll be the friendly first point of contact for families, guiding them through our enrolment process and ensuring a seamless, positive experience. You’ll help drive occupancy across our early learning centres by building strong relationships, providing accurate information, and supporting families every step of the way. This role is all about delivering exceptional parent experiences and contributing to the smooth running of our centres.

What You’ll Be Doing

Managing all enrolment enquiries, applications, and waitlists

Guiding families through the enrolment process and providing exceptional customer service

Building strong relationships with families and responding promptly to their questions and needs

Supporting occupancy goals by effectively converting enquiries into confirmed enrolments

Collaborating with Centre Directors and the wider team to ensure smooth enrolment processes

Keeping accurate records of enrolments and contributing to reporting on occupancy and enquiries

Continuously looking for ways to improve the enrolment experience for families

What We’re Looking For

• Proven sales experience, ideally in education, childcare, or service-based industries, however will consider all sales backgrounds.
• Three years’ experience in sales, enrolments, or customer service (education or early childhood sector preferred).
• A results-oriented individual who thrives on targets and brings out the best in others.
• Excellent verbal and communication, along relationship-building abilities, empathy, and objection-handling skills.
• Proficiency in childcare management systems.
• Knowledge of childcare regulations and enrolment processes (preferred)

High attention to detail, accuracy, and organisation.

Why Join Mini Masterminds?

• Work with an inspiring brand that’s reimagining early learning
• Be part of a collaborative, fun, and high-performing team
• Make a real difference in the lives of children and their families
• Competitive salary and incentive structure
• Career development and training opportunities