Desktop Support Engineer — Global Enterprise IT

OpenTalent; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free onsite parking

Modern offices

Nearby gym & childcare facilities

Job summary

OpenTalent is seeking a hands-on Desktop Support Specialist to provide Level 1 & 2 support for 350+ users from our Sydney offices. You will troubleshoot across Windows 10, Microsoft 365, Active Directory, Exchange and Teams, assist with SOE deployments, manage user accounts, and deliver outstanding service face-to-face, on the phone and remotely.

This is a 3-year contract with opportunities to extend in a collaborative, growth-minded team.

Qualifications

• 2-3+ years' Desktop Support experience in a corporate environment.
• Strong knowledge of Windows 10, Microsoft 365, Active Directory and Exchange.
• Excellent customer service and communication skills.
• A proactive mindset with the ability to investigate and resolve issues independently.
• SOE deployment or desktop rollout experience is highly regarded.
• Driving license a plus
• Relevant industry certifications such as ITIL, MSA, MCSE, etc.

Responsibilities

• Provide Level 1 & 2 desktop support to 350+ users.
• Support users face-to-face, on the phone and remotely.
• Manage user accounts, onboarding and access requests to different systems.
• Troubleshoot issues across Windows 10, Microsoft 365, Active Directory, Exchange, Teams, iPhones and additional Hardware, Software and Applications.
• Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.).
• Maintain hardware and software asset management records.
• Support executive users with a high level of professionalism.
• Follow global IT processes while taking ownership of incidents from start to finish.

Skills

Customer service

Communication

Proactive mindset

Tools

Windows 10

Microsoft 365

Active Directory

Exchange

Teams

SOE deployments

Job description

OpenTalent is seeking a hands-on Desktop Support Specialist to provide Level 1 & 2 support for 350+ users from our Sydney offices. You will troubleshoot across Windows 10, Microsoft 365, Active Directory, Exchange and Teams, assist with SOE deployments, manage user accounts, and deliver outstanding service face-to-face, on the phone and remotely.

This is a 3-year contract with opportunities to extend in a collaborative, growth-minded team.