Hybrid IT Helpdesk Engineer II

Commerce; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Commerce is seeking a driven Helpdesk Services Engineer II to join our Sydney IT team, delivering world-class end-user support in a hybrid environment. You will manage onboarding, device provisioning, and end-to-end issue resolution for Mac and Windows users across the globe.

As part of a global IT group, you will collaborate with Infrastructure and Info Sec teams to maintain operations, troubleshoot software and hardware, and promote user-friendly IT practices.

Qualifications

• 3+ years experience with Mac and Windows in a corporate environment.
• Excellent customer service skills with a focus on satisfaction and relationships.
• Ability to support remote users while collaborating with a global team.

Responsibilities

• Work as part of a global IT team supporting Commerce employees wherever they are.
• Facilitate new hire onboarding: user accounts, laptop setup (Mac and Windows).
• Own end-to-end resolution of end user issues to ensure customer satisfaction.
• Hardware & asset management of PCs, Macs, tablets, monitors, AV equipment.
• Diagnose and repair end user issues (software and hardware).
• Support Audio/Visual in meetings (Google Meet, Zoom).
• Assist local office management with ad-hoc IT tasks and WHS compliance.
• Maintain understanding of systems end-users utilize and suggest improvements.
• Conduct periodic audits of accounts, licensing and hardware.
• Collaborate with IT Helpdesk, IT Infrastructure and Info Sec teams.
• Review documented practices and update as needed.
• Provide remote support in a hybrid environment.

Skills

Mac OS

Windows OS

Customer service

Remote support

Strong communication

Tools

Google Meet

Zoom

Job description

Commerce is seeking a driven Helpdesk Services Engineer II to join our Sydney IT team, delivering world-class end-user support in a hybrid environment. You will manage onboarding, device provisioning, and end-to-end issue resolution for Mac and Windows users across the globe.

As part of a global IT group, you will collaborate with Infrastructure and Info Sec teams to maintain operations, troubleshoot software and hardware, and promote user-friendly IT practices.