Application Support Officer (1st/2nd Line) – Hybrid

Transport for NSW; Burwood; Hybrid; AUD 100,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Transport For NSW in Burwood, NSW seeks a pragmatic IT support professional to join a high-performing team delivering Level 1/2 support, coordinating vendors and stakeholders to resolve issues. The role covers application support, testing, incident management, and service improvement, with hybrid working arrangements and a permanent full-time contract until 31/12/2027.

You will diagnose root causes, manage user access governance, and contribute to enhancements across enterprise technology

Qualifications

• Experience in incident management and application support.
• Strong customer focus and problem-solving capabilities.
• Experience across IT operations or enterprise technology environments.

Responsibilities

• Join a high performing team to deliver Level 1 and Level 2 application support.
• Coordinate vendor and stakeholder engagement.
• Contribute to application enhancements and testing activities.
• Drive continuous service improvement and diagnose root causes.

Skills

Technical support

Incident management

Application administration

User access governance

Testing

Monitoring

Vendor management

Stakeholder engagement

Service management

Problem solving

Job description

Transport For NSW in Burwood, NSW seeks a pragmatic IT support professional to join a high-performing team delivering Level 1/2 support, coordinating vendors and stakeholders to resolve issues. The role covers application support, testing, incident management, and service improvement, with hybrid working arrangements and a permanent full-time contract until 31/12/2027.

You will diagnose root causes, manage user access governance, and contribute to enhancements across enterprise technology