End-User IT Support Specialist (24x7 On-Call)

DP World; Randwick City Council, Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

DP World is seeking an experienced End-User Computing (EUC) support specialist based at the Port Botany Terminal to keep end-user devices and applications running smoothly. You will troubleshoot, configure laptops, manage software issues, and work with the IT team to deliver end-user solutions across the business while adhering to regional IT processes and SLAs.

The role requires hands-on experience with Windows, AD, Office 365, mobile devices, and ITSM tools; occasional on-site support with

Qualifications

• At least a year in an EUC support role; logistics/supply chain exposure a bonus
• Strong desktop and infrastructure support experience with troubleshooting chops
• Knack for automating repetitive tasks
• Experience supporting teams that need 24x7 backup with an engineering-minded approach to business IT
• Comfort in an ITIL-aligned environment (Incident, Change, Problem, continuous improvement)
• Willingness to occasionally work at heights supporting Mobile Computer Terminals
• Strong people skills across all levels of the business
• Hands-on experience with Windows, Active Directory, Office 365, SOE/MOE builds, desktop apps/smartphones/iPads, and remote access tools (ManageEngine)
• Confidence with ServiceNow or similar ITSM tools; PowerShell/scripting a plus
• A "Shift Left" mindset for smoother, more self-sufficient BAU support

Responsibilities

• Keeping things running in line with Regional IT's processes, SLAs, and standards
• Following approved system administration practices and global/regional IT policy
• Supporting ITSM areas including the Change Management process
• Managing high-priority incidents when something goes down at the Terminal, plus owning lower-priority incidents end to end
• Investigating escalated issues and resolving them within SLA
• Joining a 24x7 after-hours rotation for critical incidents, sometimes a phone call, sometimes heading to the terminal in person

Skills

End-user support

Windows AD

ITIL awareness

PowerShell

24x7 support

Tools

ServiceNow

ManageEngine

Job description

DP World is seeking an experienced End-User Computing (EUC) support specialist based at the Port Botany Terminal to keep end-user devices and applications running smoothly. You will troubleshoot, configure laptops, manage software issues, and work with the IT team to deliver end-user solutions across the business while adhering to regional IT processes and SLAs.

The role requires hands-on experience with Windows, AD, Office 365, mobile devices, and ITSM tools; occasional on-site support with