IT Technical Support Coordinator - Port Botany

DP World; Randwick City Council, Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

DP World is seeking an experienced End-User Computing (EUC) support specialist based at the Port Botany Terminal to keep end-user devices and applications running smoothly. You will troubleshoot, configure laptops, manage software issues, and work with the IT team to deliver end-user solutions across the business while adhering to regional IT processes and SLAs.

The role requires hands-on experience with Windows, AD, Office 365, mobile devices, and ITSM tools; occasional on-site support with

Qualifications

• At least a year in an EUC support role; logistics/supply chain exposure a bonus
• Strong desktop and infrastructure support experience with troubleshooting chops
• Knack for automating repetitive tasks
• Experience supporting teams that need 24x7 backup with an engineering-minded approach to business IT
• Comfort in an ITIL-aligned environment (Incident, Change, Problem, continuous improvement)
• Willingness to occasionally work at heights supporting Mobile Computer Terminals
• Strong people skills across all levels of the business
• Hands-on experience with Windows, Active Directory, Office 365, SOE/MOE builds, desktop apps/smartphones/iPads, and remote access tools (ManageEngine)
• Confidence with ServiceNow or similar ITSM tools; PowerShell/scripting a plus
• A "Shift Left" mindset for smoother, more self-sufficient BAU support

Responsibilities

• Keeping things running in line with Regional IT's processes, SLAs, and standards
• Following approved system administration practices and global/regional IT policy
• Supporting ITSM areas including the Change Management process
• Managing high-priority incidents when something goes down at the Terminal, plus owning lower-priority incidents end to end
• Investigating escalated issues and resolving them within SLA
• Joining a 24x7 after-hours rotation for critical incidents, sometimes a phone call, sometimes heading to the terminal in person

Skills

End-user support

Windows AD

ITIL awareness

PowerShell

24x7 support

Tools

ServiceNow

ManageEngine

Job description

Job Description DP World is looking for someone who genuinely enjoys solving IT problems and keeping people up and running. You will be the go-to person for end-user technology supporting, troubleshooting, and managing the devices and systems our people rely on daily, from configuring laptops to sorting software hiccups to keeping hardware humming along. You will work closely with the wider IT team to bring end-user systems and solutions to life. This role is based at our Port Botany Terminal.

Job Description DP World is looking for someone who genuinely enjoys solving IT problems and keeping people up and running. You will be the go-to person for end-user technology supporting, troubleshooting, and managing the devices and systems our people rely on daily, from configuring laptops to sorting software hiccups to keeping hardware humming along. You will work closely with the wider IT team to bring end-user systems and solutions to life. This role is based at our Port Botany Terminal.

Key Accountabilities

• Keeping things running in line with Regional IT's processes, SLAs, and standards
• Following approved system administration practices and global/regional IT policy
• Supporting ITSM areas including the Change Management process
• Managing high-priority incidents when something goes down at the Terminal, plus owning lower-priority incidents end to end
• Investigating escalated issues and resolving them within SLA
• Joining a 24x7 after-hours rotation for critical incidents, sometimes a phone call, sometimes heading to the terminal in person

Qualifications, Skills And Experience

• At least a year in an EUC support role; logistics/supply chain exposure a bonus
• Solid desktop and infrastructure support experience with real troubleshooting chops
• A knack for automating repetitive tasks
• Experience supporting teams that need 24x7 backup, with an engineering-minded approach to business IT
• Comfort in an ITIL-aligned environment (Incident, Change, Problem, continuous improvement)
• Willingness to occasionally work at heights supporting Mobile Computer Terminals
• Strong people skills across all levels of the business
• Hands-on experience with Windows, Active Directory, Office 365, SOE/MOE builds, desktop apps/smartphones/iPads, and remote access tools (ManageEngine)
• Confidence with ServiceNow or similar ITSM tools; PowerShell/scripting a plus
• A "Shift Left" mindset for smoother, more self-sufficient BAU support

About DP World

DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door.

In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.

WE MAKE TRADE FLOW