End-to-End Import Operations Lead

CGC Recruitment; City of Brisbane; On-site; AUD 75,000 - 100,000; Full time

Job summary

CGC Recruitment in Brisbane is seeking an Import Operations Coordinator to own end-to-end import shipments for a portfolio of clients, from job registration to final delivery.

Based in Murarrie, you will coordinate with overseas agents, shipping lines and customs, arranging transport and ensuring cargo reaches customers efficiently.

This full-time role offers $75,000 - $100,000 plus super and is ideal for someone who thrives on ownership and timely delivery.

Qualifications

• Experience in international freight forwarding / import operations.
• Strong end-to-end import knowledge.
• Experience managing your own portfolio of customers.
• Understanding of Customs and Quarantine/Biosecurity processes.
• Experience coordinating sea freight and ideally air freight imports.
• Strong knowledge of cartage and final delivery processes.
• Excellent customer service and communication skills.
• Ability to manage multiple live shipments and deadlines.
• Strong attention to detail and file-management.
• Proactive problem-solving approach.
• CargoWise experience highly regarded.

Responsibilities

• Managing end-to-end import shipments across international sea and air freight.
• Registering new jobs and accurately opening and maintaining shipment files.
• Managing a dedicated portfolio of clients and acting as their key operational contact.
• Coordinating with overseas agents, shipping lines, airlines and other service providers.
• Monitoring shipments from origin through to arrival in Australia.
• Preparing files and documentation for Customs clearance and Quarantine/Biosecurity requirements.
• Working closely with the internal Customs team to ensure shipments progress efficiently through clearance.
• Coordinating inspections, holds and other clearance requirements where necessary.
• Arranging container transport, cartage and final-mile delivery.
• Liaising with transport providers, depots and terminals.
• Coordinating final delivery of cargo to the client.
• Providing proactive shipment updates throughout the process.
• Managing shipment documentation, costings, accruals and supplier invoices.
• Identifying potential delays or operational issues and resolving them before they impact the customer.
• Building strong, long-term relationships with your portfolio of clients.

Skills

Freight forwarding

End-to-end import

Portfolio management

Customs & Quarantine

Sea & air freight

Cartage & delivery

Customer service

Multi-shipments

Detail-oriented

Problem solving

CargoWise

Job description

CGC Recruitment in Brisbane is seeking an Import Operations Coordinator to own end-to-end import shipments for a portfolio of clients, from job registration to final delivery.

Based in Murarrie, you will coordinate with overseas agents, shipping lines and customs, arranging transport and ensuring cargo reaches customers efficiently.

This full-time role offers $75,000 - $100,000 plus super and is ideal for someone who thrives on ownership and timely delivery.