Employment Services Administrator — Front Desk & Support

Workways Australia; Sale; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 per yr

Monthly ADO days off

Employee Assistance program

Discounted private health insurance

Lifestyle discounts

Learning and development opportunities

Job summary

Workways Australia is seeking an Administrator to provide high-level administrative support from site in Sale, Victoria. The role will be the first point of contact for participants and stakeholders, handling enquiries and assisting customers to access services.

You will support reception duties, help with digital services, and ensure a professional, confidential service. A commitment to community outcomes and strong organisational skills are essential.

Qualifications

• Has experience providing administrative support services.
• Strong interpersonal and communication skills with stakeholders.
• Proficient in computer applications including Windows and MS Office Suite.
• Able to work autonomously and in a team.
• Understanding of contractually compliant environments.

Responsibilities

• Answer customer enquiries promptly.
• Assist Digital Services participants and refer to Employment Coach if needed.
• Help customers use open access computers, update job seeker profiles and resumes, and apply for work.
• Refer customers to staff or external organisations when appropriate.
• Contribute to team objectives.
• Provide comprehensive administrative support for site staff.
• Manage diaries and organise meetings in consultation with the Site Manager.
• Arrange meetings, workshops and related events.

Skills

Customer service

Communication

MS Office

Windows OS

Education

Office Administration qualification

Job description

Workways Australia is seeking an Administrator to provide high-level administrative support from site in Sale, Victoria. The role will be the first point of contact for participants and stakeholders, handling enquiries and assisting customers to access services.

You will support reception duties, help with digital services, and ensure a professional, confidential service. A commitment to community outcomes and strong organisational skills are essential.