Employee Relations Investigator & Case Manager

Harris Farm Markets Pty; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Office in Baulkham Hills

Training & development

24/7 crisis support

Counselling services

Employee discounts

Job summary

Lifestyle Solutions is seeking a full-time Case Manager based in Baulkham Hills, NSW, to support children, young people, families and carers through strength-based, person-centred case management.

You will develop tailored support plans, coordinate services, advocate for young people, and collaborate with a range of stakeholders to achieve positive outcomes. The role involves 38 hours per week, with an after-hours on-call roster and salary packaging benefits.

Qualifications

• Experience in case planning for children and young people, preferably within Foster Care or Out-of-Home Care.
• Knowledge of the Children and Young Persons (Care and Protection) Act 1998.
• Experience supporting children and young people who have experienced trauma, disability, or complex behaviours.
• Strong analytical, assessment, and problem-solving skills.
• Excellent written communication and record-keeping abilities.
• Ability to work flexibly and collaboratively with a range of stakeholders.

Responsibilities

• Manage a caseload of children and young people, working closely with their families and carers to achieve positive outcomes.
• Complete comprehensive assessments and develop, implement, and review individual case plans.
• Coordinate intervention strategies, including risk assessments, referrals, and program applications.
• Prepare reports, legal documentation, and support child protection-related court processes where required.
• Facilitate access to services and monitor their effectiveness in meeting individual needs.
• Advocate for children and young people by ensuring their voices, goals, and wellbeing remain at the centre of care planning.

Skills

Case planning

Analytical skills

Written communication

Collaborative work

Trauma-informed care

Job description

Make a real impact. Help children and young people thrive. As a full-time Case Manager based in Baulkham Hills with Lifestyle Solutions, you'll play a vital role in supporting children, young people, families, and carers through strength-based, person-centred case management. You'll work collaboratively to deliver meaningful outcomes by developing tailored support plans, coordinating services, and advocating for the young people in your care.

Why You'll Love Working With Us

• Salary packaging options – up to $15,900 tax free plus entertainment card up to $2,650
• Based from our Baulkham Hills office with travel to carers' homes
• Paid training and career development opportunities across our National Foster Care, Disability, and Out-of-Home Care services
• 24/7 crisis and incident response support team
• Free confidential counselling support for employees and their close family members
• Access to a range of employee discounts and benefits

What You'll Bring

• Demonstrated experience in case planning for children and young people, preferably within Foster Care or Out-of-Home Care
• Knowledge of the Children and Young Persons (Care and Protection) Act 1998
• Experience supporting children and young people who have experienced trauma, disability, or complex behaviours
• Strong analytical, assessment, and problem-solving skills
• Excellent written communication and record-keeping abilities
• Ability to work flexibly and collaboratively with a range of stakeholders

What You'll Be Doing

• Manage a caseload of children and young people, working closely with their families and carers to achieve positive outcomes
• Complete comprehensive assessments and develop, implement, and review individual case plans
• Coordinate intervention strategies, including risk assessments, referrals, and program applications
• Prepare reports, legal documentation, and support child protection-related court processes where required
• Facilitate access to services and monitor their effectiveness in meeting individual needs
• Advocate for children and young people by ensuring their voices, goals, and wellbeing remain at the centre of care planning

About Us

Lifestyle Solutions is a purpose-driven organisation supporting people with disability, children and young people in out-of-home care, their families, and communities. Guided by our values—Inspired, Courageous, Skilful, and Responsive—we foster a supportive and collaborative culture that prioritises safety, wellbeing, and positive outcomes for the people we support.

Employment Details

Full-time permanent position based in Baulkham Hills, NSW.

Hours: 38 per week, Monday to Friday between 8am and 8pm, with occasional weekend work. Participation in an after-hours on-call roster (approximately once every six weeks) is required.

Salary packaging: up to $15,900 tax free, meals and entertainment benefits up to $2,650 per annum.

Additional benefits include employee assistance program, financial and lifestyle discounts, discounted health and fitness programs, up to 8 weeks leave per year through a purchase leave scheme, generous parental leave offering of 12 weeks, and up to 5 days paid leave per year for TSA program or activity.

Equality and Inclusion

Lifestyle Solutions is an Equal Employment Opportunity employer. We champion inclusion and welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTI communities, and people from culturally and linguistically diverse backgrounds.

It is mandatory for all applicants to undergo an extensive screening process prior to appointment.

Additional Information

To be considered for this position, applicants must have the right to work in Australia and be currently residing in Australia.