Case Manager - Complex Care

Key Assets; Australia; Hybrid; AUD 106,000 - 110,000; Full time

Benefits offered by this job

Birthday leave

5 weeks annual leave after 2 years

Annual Learning Fund

Salary packaging up to $15,900 per ann

Company vehicle/allowance + Fuel card

Job summary

Key Assets Australia is seeking a Case Manager in our Complex Care service to lead a region-based team of Youth Workers, delivering person-centred, trauma-informed in-home support.

You will work with regional managers to ensure cultural safety remains central in practice, maintain accurate case notes, and coordinate tailored interventions that meet the needs of children and young people. This is a permanent full-time role with hybrid working arrangements.

Qualifications

• Leadership and supervision of frontline Youth Workers.
• Accurate and timely documentation of records, case plans, progress reports and incidents.
• Values-driven approach with cultural safety at the centre of practice.
• Experience with children/young people with complex or challenging behaviours using trauma-informed methods.
• Minimum two years of relevant experience in a related field.

Responsibilities

• Coordinate a region-based team of Youth Workers to deliver trauma-informed, in-home support.
• Lead the placement-specific delivery of person-centred interventions for children and young people.
• Ensure cultural safety remains central to all practice and collaboration with Therapeutic Specialists.
• Support regional Team Manager and Operations Manager to meet service outcomes.

Skills

Leadership

Communication

Documentation

Cultural safety

Trauma-informed practice

Education

Social Work / Youth Work / Community Services degree (or related Human Services field)

Job description

• Hybrid working arrangements available, with flexibility to balance time in the office, remoteworkand site travel.
• Additionalleave provisions including birthday leave and 5 weeks annual leave after 2 years of service!
• Ongoing learning and development opportunities, with access to eLearning, structured trainingprogramsand our Annual Learning Fund to support your professional growth and career progression.
• Generous NFP salary packaging available (up to $15,900/annum)+Company Vehicle/Allowance + Fuel Card

We Are Key Assets Australia

Key Assets is a leading not-for-profit, children, family and community services agency, founded in Australia in 2007. We provide foster carer, complexcareand family services. Operating across all states, ACT and Norfolk Island, our purpose is to achieve positive and lasting outcomes for children, families, and communities. To achieve that, we need people like you!

We pride ourselves on being inclusive and embrace and celebrate the diversity of all people within our communities. Our diversity helps us provide the best support possible to carers, families,childrenand young people and all our external stakeholders.

A little about the role

The Case Manager role is the first line ofmanagementwithin our Complex Care service. Working closely with aregion-basedTeam Manager and Operations Manager, the Case Manager coordinates and supports a team of Youth Workers. Drawing on theexpertiseof our therapeutic specialists and broader support teams,this roleleads theplacement specificdelivery ofpersoncentred,trauma-informedinterventions to meet the needs of children and young people.

You will guide the team to provide intensive, trauma-informed,in-homesupport, ensuring cultural safetyremainscentral to all practice. Through focused, flexible support andhigh-qualitycare you will play a vital role in creating meaningful and lasting outcomes.

The base salary for this position is $105,570.40.00- $110,350.76/annum (based 1.0FTE) + super + mobile phone + salary packaging options up to $15,900 per annum. Company vehicle/allowance + fuel card included. This position is a permanent full-time position.

About you

You will bring with you,

• Strong leadership and communication skills, with the experience of managing, supervising and coaching frontline Youth Workers while building effective relationships with stakeholders.
• Ability to create accurate and timely documentation of required records, critical case plans, progress reports, and incidents in compliance with organisational policies.
• A valuesdriven approach, grounded in cultural safety,personcentredpractice and a commitment to achieving meaningful outcomes for young people.
• Demonstrated capability in working with children and young people with complex or challenging behaviours, using a traumainformed,evidence-basedapproach.
• Relevant tertiary qualifications in Social Work, Youth Work, CommunityServicesor a relatedhumanservicesfield and a minimum of two years’ experience

My Key Assets

The health and wellbeing of our people is at the core of our employee and client experience. All employee offerings are intentionally curated with care, allowing you to bring your best self to work, every day. Knowledge sharing, ongoing learning and development, engagement and recognition are key pillars in our culture and values.

Work-Life Balance: We are well equipped to support a hybrid approach to the future of work and have developed a flexible work framework to support these arrangements. We understand that work-life balance is important and accommodate flexibility for team members wherever possible. Flexible, family-friendly working arrangements and remote work - just ask us!

Health and Wellbeing: We promote health and wellbeing for our people, just like we would for the children, families and communities we serve. We provide discounted health insurance memberships, confidential counselling services and offer 5weeks'of annual leave after 2 years' continuous service with us!

Professional Development: We provide both digital eLearning and ongoing face to face training as well as an online library. Your continual professional development is always top of our priority list - you'll have access to apply to our Annual Learning fund for subsidised professional development opportunities!

Salary Packaging: part of your wage is paid tax free each pay, saving thousands in tax each year!

The fine print

Applications close: Friday 30 th October 2026 5.00pm WST.

Successful candidates will be required to undergo a 395 Dept of Communities Check and hold a valid WWCC

Full Australian driver's licence as travel between sites is required

If you are seeking a role in an excellent, innovative, and supportive team, in a growing organisation, we would love to hear from you.

Key Assets Australia is committed to Equal Opportunity, ethical practice and the principles of cultural diversity and social inclusion.

Key Assets is a Child Safe organisation, committed to the safety and wellbeing of all children and young people.

While we're reviewing your application, get to know us by visiting our website and on social media to #WeAreKeyAssets.