Employee Relations Advisor — Impactful ER & Investigations

People and Culture; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts

Learning & development

Awards nights

Employee assistance

Charity & volunteering

Wellbeing programs

Job summary

Flight Centre Travel Group Australia is seeking an Employee Relations Advisor in South Bank, QLD to provide expert ER support across brands, guiding leaders through investigations, performance management and policy interpretation.

You'll collaborate to ensure compliance with employment legislation, maintain case records, and build strong stakeholder relationships while delivering practical ER advice in a fast-paced travel group.

Qualifications

• 3+ years in a HR or ER advisory role.
• Experience aligning HR and ER with business strategy.
• Experience interpreting IR legislation and awards.

Responsibilities

• Manage employee relations enquiries through team channels and ticketing systems.
• Provide advice on employment conditions, policies and procedures, and legislative requirements.
• Support leaders with employee grievances and conflict resolution.
• Coach leaders through performance management, including formal disciplinary action.
• Deliver practical ER advice while highlighting risks and outcomes.
• Educate leaders on workplace relations best practice.
• Conduct and manage workplace investigations end-to-end.
• Manage internal claims and support external matters with the Fair Work Commission when required.
• Build relationships with leaders, ER stakeholders and external partners.
• Maintain accurate case records and ensure process compliance.

Skills

HR/ER advisory

Stakeholder management

IR legislation

Performance management

Investigations

Coaching & advisory

Education

Bachelor's degree in HR

Job description

Flight Centre Travel Group Australia is seeking an Employee Relations Advisor in South Bank, QLD to provide expert ER support across brands, guiding leaders through investigations, performance management and policy interpretation.

You'll collaborate to ensure compliance with employment legislation, maintain case records, and build strong stakeholder relationships while delivering practical ER advice in a fast-paced travel group.