Employee Relations Advisor - South Bank, QLD

People and Culture; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts

Learning & development

Awards nights

Employee assistance

Charity & volunteering

Wellbeing programs

Job summary

Flight Centre Travel Group Australia is seeking an Employee Relations Advisor in South Bank, QLD to provide expert ER support across brands, guiding leaders through investigations, performance management and policy interpretation.

You'll collaborate to ensure compliance with employment legislation, maintain case records, and build strong stakeholder relationships while delivering practical ER advice in a fast-paced travel group.

Qualifications

• 3+ years in a HR or ER advisory role.
• Experience aligning HR and ER with business strategy.
• Experience interpreting IR legislation and awards.

Responsibilities

• Manage employee relations enquiries through team channels and ticketing systems.
• Provide advice on employment conditions, policies and procedures, and legislative requirements.
• Support leaders with employee grievances and conflict resolution.
• Coach leaders through performance management, including formal disciplinary action.
• Deliver practical ER advice while highlighting risks and outcomes.
• Educate leaders on workplace relations best practice.
• Conduct and manage workplace investigations end-to-end.
• Manage internal claims and support external matters with the Fair Work Commission when required.
• Build relationships with leaders, ER stakeholders and external partners.
• Maintain accurate case records and ensure process compliance.

Skills

HR/ER advisory

Stakeholder management

IR legislation

Performance management

Investigations

Coaching & advisory

Education

Bachelor's degree in HR

Job description

Employee Relations Advisor - South Bank, QLD

Job no: 533479
Brand: People and Culture
Work type: Full time
Location: Queensland
Categories: People and Culture

Are you passionate about helping leaders navigate people matters with confidence while ensuring compliance and best practice? As an Employee Relations Advisor, you'll provide expert ER support across multiple brands and businesses, partnering with leaders to manage employee relations matters, investigations, performance management and workplace concerns. You'll be part of a team focused on coaching, empowering and educating stakeholders while ensuring compliance with employment legislation and organisational policies. This is an opportunity to build your ER capability in a fast-paced environment where your advice and influence will make a real impact.

DAY TO DAY YOU WILL...

• Manage employee relations enquiries through team channels and ticketing systems.
• Provide advice on employment conditions, policies and procedures, award interpretation, enterprise agreement queries and legislative requirements.
• Support leaders with employee grievances and conflict resolution matters.
• Coach and guide leaders through performance management processes, including informal counselling and formal disciplinary action.
• Deliver practical and commercially focused ER advice while highlighting potential risks and outcomes.
• Educate and empower leaders on workplace relations best practice.
• Conduct and manage workplace investigations from end to end, including evidence gathering, interviews, reporting, and stakeholder management.
• Manage internal employee claims and support external matters involving the Fair Work Commission when required.
• Build strong relationships with leaders, team members, ER stakeholders and external partners.
• Maintain accurate case records and ensure compliance with team standards and processes.

YOU'LL BE PERFECT IF YOU HAVE...

• 3 + years' experience in a HR or ER advisory role.
• Experience aligning HR and ER practices with organisational strategy and commercial goals.
• Demonstrated experience interpreting and applying Industrial Relations (IR) legislation, modern awards, enterprise agreements and employment-related compliance requirements.
• Experience managing employee relations matters including performance management, investigations, grievances and workplace conflict resolution.
• Strong stakeholder management, communication, coaching and relationship-building skills.
• A tertiary qualification in Human Resources or a related discipline.

What you'll Enjoy:

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development:Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within

Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health:Support and Employee Assistance Program for staff and family

Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences

Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Applications close: