Empathetic Group Life Claims Specialist

TAL Australia; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

TAL Australia is seeking a Claims Consultant to manage end-to-end Group Life claims for our AWARE fund, ensuring a flawless customer experience.

In this role, you will assess claims across TPD, Death, and Terminal Illness, review medical and legal evidence, and communicate with claimants and stakeholders with empathy. You will work with internal and external partners to ensure compliance and drive improvements.

Qualifications

• Claims management experience within Group life policies; TPD/Death/Terminal Illness exposure preferred.
• Strong analytical, problem-solving and time-management skills; effective communication.

Responsibilities

• Assess and manage Group Life claims across TPD, Death and Terminal Illness from lodgement to determination.
• Review medical, financial and legal evidence to support fair, timely decisions.
• Communicate with claimants, trustees, employers and stakeholders with empathy.
• Liaise with internal specialists, rehabilitation consultants, practitioners, reinsurers and legal representatives.
• Ensure compliance with policy terms, legislation, and Life Insurance Code; maintain documentation.
• Proactively manage progress, identify barriers and drive positive customer outcomes.
• Contribute to process improvements and enhancements to claims experience.
• Maintain current knowledge of life insurance products and industry developments.

Skills

Group life claims management

TPD claims experience

Analytical skills

Excellent communication

Empathy

Job description

TAL Australia is seeking a Claims Consultant to manage end-to-end Group Life claims for our AWARE fund, ensuring a flawless customer experience.

In this role, you will assess claims across TPD, Death, and Terminal Illness, review medical and legal evidence, and communicate with claimants and stakeholders with empathy. You will work with internal and external partners to ensure compliance and drive improvements.