Claims Consultant - Aussuper Full-Time

Tal Services Limited; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + bonus

Hybrid model with flexible hours

Wellbeing benefits – mental, physical,

Collaborative leadership and team care

Internal career growth opportunities

Job summary

Tal Services Limited is seeking a skilled Claims Consultant to join its Group Claims team in Australia. You will manage end-to-end life insurance claims (TPD and IP) and deliver clear communication to members and stakeholders, ensuring accurate entitlements and timely payments.

You will collaborate with medical professionals, trustees, and internal specialists while adhering to policy requirements and regulatory standards.

Qualifications

• Experience managing life insurance claims, ideally within Group Insurance, with exposure to TPD and/or IP claims.
• Excellent communication skills and genuine empathy for supporting customers through challenging life events.

Responsibilities

• Manage a portfolio of TPD and IP claims from end to end, delivering positive customer outcomes.
• Provide exceptional service through proactive communication and stakeholder engagement.
• Assess claims, determine entitlements, and calculate and process benefit payments.
• Partner with medical professionals, rehabilitation providers, trustees, and internal specialists to support timely claim decisions.
• Build trusted relationships with customers and stakeholders, providing expert guidance and empathetic support.
• Ensure claims are managed in line with policy requirements and regulatory obligations.
• Participate in case discussions and peer reviews to achieve quality outcomes.
• Contribute ideas to enhance processes and improve the customer experience.

Skills

TPD/IP claims experience

Analytical thinking

Strong communication

Customer empathy

Job description

Company Description

• Competitive Salary + Bonus + Annual Reviews
• Flexible Work Hours | Hybrid Model
• Wellbeing Benefits – Mental, Physical & Financial Support
• Collaborative team with supportive leadership
• Internal career growth opportunities

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

As a Claims Consultant in our Group Claims team, supporting members of the AustralianSuper fund, you'll play a meaningful role in helping customers navigate some of life's most challenging moments. Managing life insurance claims from commencement through to resolution, you'll deliver expert support, clear communication and positive outcomes for customers.

In this role, you will:

• Manage a portfolio of Total and Permanent Disability (TPD) and Income Protection (IP) claims from end to end, delivering positive customer outcomes.
• Provide exceptional service through proactive communication, stakeholder engagement, and clear expectation management.
• Assess claims, determine entitlements, and accurately calculate and process benefit payments.
• Partner with medical professionals, rehabilitation providers, trustees, and internal specialists to support timely claim decisions.
• Build trusted relationships with customers and stakeholders, providing expert guidance and empathetic support.
• Ensure claims are managed in line with policy requirements, regulatory obligations and best practice.
• Participate in case discussions and peer reviews to achieve quality outcomes and share knowledge.
• Contribute ideas and initiatives that enhance processes and improve the customer experience.

Qualifications

• Experience managing life insurance claims, ideally within Group Insurance, with exposure to TPD and/or IP claims; or
• Experience in Workers Compensation or Return to Work claims management, coupled with an Allied Health background.
• Strong analytical, problem-solving, and organisational skills, with the ability to manage competing priorities.
• Excellent communication skills and a genuine empathy for supporting customers through challenging life events.
• A solid understanding of injuries, illnesses, recovery pathways, and treatment approaches.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.