Senior Life Claims Consultant - Complex Group Claims & RTW

TAL Australia; Sydney; Presencial; AUD 120.000 - 150.000; Jornada completa

Descripción de la vacante

TAL Australia in Sydney seeks a Senior Claims Consultant to lead a portfolio of Group Life Insurance claims, applying TAL's claims philosophy and regulatory requirements. You will engage with customers, advisers and healthcare partners to ensure timely, quality outcomes.

You will interpret policy terms, analyse medical and financial information, develop Return to Work plans, and mentor junior staff while contributing to technical leadership within the Group Claims team.

Formación

• 4–6 years' experience in Group Life Insurance claims.
• Experience with TPD and Income Protection claims.
• Analytical and problem-solving skills with attention to detail.
• Advanced time management and prioritisation.

Responsabilidades

• Manage a portfolio of complex Group Life Insurance claims.
• Communicate with customers, advisers, and treating practitioners.
• Interpret policy terms, underwriting decisions and non-disclosure matters.
• Analyse complex financial and medical information for decisions.
• Develop and monitor Return to Work plans with customers and providers.
• Lead case conferences and gather information on conditions and work capacity.
• Collaborate with underwriters, rehab consultants, legal and medical officers, and reinsurers.
• Mentor junior staff and contribute to technical leadership.

Conocimientos

Customer communication

Analytical thinking

Time management

Empathy

Educación

Diploma or Cert IV in Life Insurance

Tertiary qualifications in Business/Commerce/Health

Herramientas

Fineos

Genesis

OneNote

Excel

Descripción del empleo

TAL Australia in Sydney seeks a Senior Claims Consultant to lead a portfolio of Group Life Insurance claims, applying TAL's claims philosophy and regulatory requirements. You will engage with customers, advisers and healthcare partners to ensure timely, quality outcomes.

You will interpret policy terms, analyse medical and financial information, develop Return to Work plans, and mentor junior staff while contributing to technical leadership within the Group Claims team.