Life Insurance Claims Consultant (TPD/IP) | Hybrid

Tal Services Limited; Melbourne; Híbrido; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary + bonus

Hybrid model with flexible hours

Wellbeing benefits – mental, physical,

Collaborative leadership and team care

Internal career growth opportunities

Descripción de la vacante

Tal Services Limited is seeking a skilled Claims Consultant to join its Group Claims team in Australia. You will manage end-to-end life insurance claims (TPD and IP) and deliver clear communication to members and stakeholders, ensuring accurate entitlements and timely payments.

You will collaborate with medical professionals, trustees, and internal specialists while adhering to policy requirements and regulatory standards.

Formación

• Experience managing life insurance claims, ideally within Group Insurance, with exposure to TPD and/or IP claims.
• Excellent communication skills and genuine empathy for supporting customers through challenging life events.

Responsabilidades

• Manage a portfolio of TPD and IP claims from end to end, delivering positive customer outcomes.
• Provide exceptional service through proactive communication and stakeholder engagement.
• Assess claims, determine entitlements, and calculate and process benefit payments.
• Partner with medical professionals, rehabilitation providers, trustees, and internal specialists to support timely claim decisions.
• Build trusted relationships with customers and stakeholders, providing expert guidance and empathetic support.
• Ensure claims are managed in line with policy requirements and regulatory obligations.
• Participate in case discussions and peer reviews to achieve quality outcomes.
• Contribute ideas to enhance processes and improve the customer experience.

Conocimientos

TPD/IP claims experience

Analytical thinking

Strong communication

Customer empathy

Descripción del empleo

Tal Services Limited is seeking a skilled Claims Consultant to join its Group Claims team in Australia. You will manage end-to-end life insurance claims (TPD and IP) and deliver clear communication to members and stakeholders, ensuring accurate entitlements and timely payments.

You will collaborate with medical professionals, trustees, and internal specialists while adhering to policy requirements and regulatory standards.