Emergency Response Operator

Tunstall; Brisbane; Hybrid; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Above Award pay with penalties

Hybrid work after training

On-site gym and parking

LinkedIn Learning access

Comprehensive training

Team events and recognition

Employee benefits and discounts

Job summary

Tunstall is recruiting Emergency Response Operators for its 24/7 Emergency Response Centre in Eagle Farm, Queensland. Roles include around 20 hours per week up to full-time, with rotating rosters across days, evenings, nights, weekends and public holidays.

Training leads to potential hybrid work options and the chance to make a real difference in urgent care. Join a global telecare leader committed to supporting older Australians and others in need, with strong learning opportunities, team

Qualifications

• Experience in healthcare, aged care, disability services, contact centres, customer service, emergency services, hospitality, retail or administration will be highly regarded.
• Above Award pay with shift penalties applied to the entire shift.
• Hybrid work opportunities may be available after training.

Responsibilities

• Respond to emergency and non-emergency alarm activations.
• Speak with clients, family members, carers and emergency contacts.
• Assess situations and determine appropriate actions.
• Coordinate assistance in accordance with established procedures.
• Provide reassurance and support to vulnerable or distressed clients.
• Maintain accurate client records and documentation.
• Work as part of a 24/7 team delivering continuous support.

Skills

Communication

Active listening

Empathy

Patience

Calm under pressure

Decision making

Attention to detail

Computer skills

Reliability

Flexibility

Team player

Positive attitude

Job description

Part-Time and Full-Time Opportunities Available

Looking for meaningful work? At Tunstall, every call has the potential to change someone's day!

Make a difference when it matters most

We’re currently recruiting multiple Emergency Response Operators to join our 24/7 Emergency Response Centre in Eagle Farm. Whether you’re seeking around 20 hours per week, a larger part-time arrangement, or full-time employment, we’d love to hear from you. We are focused on finding great people who are open to rotating rosters to meet the needs of the business for our special clients. As part of a 24/7 operation, shifts are rostered across days, evenings, nights, weekends and public holidays. Once fully trained, hybrid work opportunities may be available for suitable candidates.

About Tunstall

As part of a global organisation, Tunstall is a market leader in telecare solutions. Our technology and support services help older Australians and people with additional needs live safely and independently in their own homes. Our Emergency Response Centre operates 24 hours a day, 365 days a year. At the press of a button, clients can connect with our team for support, reassurance and assistance when they need it most. Every day, our people provide peace of mind to thousands of clients and their families across Australia and New Zealand.

Why Join Tunstall?

• Part-time and full-time opportunities
• 24/7 rotating roster - with the roster given a month in advance
• Above Award pay, including applicable shift penalties - for the entire shift
• Meaningful work with real impact
• Unlimited LinkedIn Learning access to help you grow
• Regular team events and recognition program
• Comprehensive training and onboarding
• Supportive leaders and collaborative team environment
• Hybrid work opportunities for the right people once training is completed
• Free gym in the complex and coffee machine on-site
• Free on-site and nearby parking
• Employee financial and wellness programs, benefits and discounts

About the Role

As an Emergency Response Operator, you’ll be the first point of contact when clients activate their medical alarm or contact our Emergency Response Centre. You will remain calm under pressure, assess the situation, provide reassurance and coordinate the most appropriate response.

In this role, you will:

• Respond to emergency and non-emergency alarm activations
• Speak with clients, family members, carers and emergency contacts
• Assess situations and determine appropriate actions
• Coordinate assistance in accordance with established procedures
• Provide reassurance and support to clients who may be vulnerable or distressed
• Maintain accurate client records and documentation
• Work as part of a close-knit team delivering 24/7 support

Who We're Looking For

We’re looking for people who genuinely care about helping others and can remain calm and professional in a fast-paced environment. Experience in healthcare, aged care, disability services, contact centres, customer service, emergency services, hospitality, retail or administration will be highly regarded.

You’ll be successful if you have:

• Strong communication and active listening skills
• Empathy, patience, and professionalism
• The ability to stay calm under pressure
• Sound judgement and decision-making skills
• Attention to detail and accuracy
• Confidence using computer systems
• Reliability and flexibility across a rotating roster
• A positive and collaborative approach

We will provide the training and support you need to succeed!

Diversity & Inclusion

At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, and lived experiences.

You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy by covering the cost of required checks once you’ve got the role:

• Police Check
• NDIS Worker Check