Customer Service Consultant

Tunstall Australasia; Brisbane; On-site; AUD 42,000 - 55,000; Full time

Benefits offered by this job

Meaningful on-site work

Comprehensive training and onboarding

Flexible working hours

Above Award pay

Free onsite gym

Free onsite parking

Counselling and wellbeing support

LinkedIn Learning access

Recognition program and events

Job summary

Tunstall Australasia in Eagle Farm, Brisbane, is inviting applications for Customer Service Consultant roles, available as part-time (30.4 hours per week) or full-time positions. You will be the frontline contact for clients, families and service providers, delivering exceptional support and solutions for telecare devices.

Successful candidates will have strong communication skills, empathy, detail-orientation and the ability to learn new systems.

Qualifications

• Experience in customer service is preferred.
• Ability to answer phone and email professionally.
• Ability to use computer systems and learn new software.
• Ability to work with diverse customers.

Responsibilities

• Respond to customer enquiries via phone and email.
• Assist clients with product and service enquiries.
• Process installations of new medical alarm units and connected devices.
• Provide first-level troubleshooting and support for alarm devices.
• Recommend suitable products and explain how they work.
• Maintain accurate client records and perform data entry.
• Collaborate with internal teams to deliver a positive customer experience.

Skills

Excellent communication

Empathetic approach

Attention to detail

Computer literacy

Problem-solving

Multi-tasking

Team orientation

Job description

Part-Time or Full-Time opportunities available

Help people stay connected, supported and independent.

At Tunstall, we're a leading provider of telecare solutions, helping older people and those with additional needs across Australia and New Zealand live safely, independently, and with confidence in the home of their choice. Our teams provide peace of mind to clients and their families through medical alarm services, assistive technologies and dedicated customer support.

We’re currently recruiting multiple Customer Service Consultants to join our team in Eagle Farm. With several opportunities available, we welcome applications from candidates seeking either part-time (30.4 hours p/w) or full-time employment. Hours and working arrangements will be discussed with successful candidates based on business requirements and individual availability, however there is no weekend or evening work.

Why Join Tunstall?

When you join Tunstall, you'll become part of a purpose-driven organisation where your work genuinely makes a difference.

What You'll Enjoy About Working With Us

• Meaningful work that positively impacts people's lives
• Comprehensive training and onboarding
• Supportive leaders and collaborative team culture
• Flexible working opportunities, once training is completed
• Above Award pay
• Free onsite gym and coffee machine
• Free onsite and nearby parking
• Employee wellbeing counselling, discounts and benefits
• Unlimited LinkedIn Learning access to support your development
• Employee recognition program and cultural events

About the Role

As a Customer Service Consultant, you'll be an important point of contact for clients, families and service providers, helping to deliver exceptional service and support.

Key responsibilities include:

• Responding to customer enquiries via phone and email
• Assisting clients with product and service enquiries
• Processing installations of new medical alarm units and connected devices
• Managing inbound enquiries from new and existing clientsProviding first-level troubleshooting and support for alarm devices
• Recommending suitable products and explaining how they work
• Maintaining accurate client records and performing data entry
• Working collaboratively with internal teams to deliver a positive customer experience

Who We're Looking For

We're looking for people who enjoy helping others, thrive in a customer-focused environment and take pride in delivering great service. You may have experience in customer service, administration, contact centres, healthcare, retail, hospitality or other people-focused industries.

To be successful, you will have:

• Excellent communication and listening skills
• A friendly, professional and empathetic approach
• Strong attention to detail
• Confidence using computers and learning new systems
• Sound problem-solving skills
• The ability to manage multiple tasks and priorities
• A positive, team-focused attitude

Diversity and Inclusion

At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, abilities and lived experiences.

You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy, by covering the cost of required checks once you’ve got the role for your Police Check and NDIS Worker Check.