Customer Solutions Consultant

Tunstall Healthcare Group; City of Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working after training

Comprehensive training

Team environment

Onsite parking

Wellbeing support

Career development opportunities

Job summary

Tunstall Healthcare Group is looking for a Customer Solutions Consultant in Australia. You will help customers and their families find the right products and services to meet their needs, primarily via phone and email, with a focus on a smooth onboarding experience.

The role is office-based and full-time, with no weekend or evening work and hybrid opportunities after training. You’ll contribute to excellent customer service, accurate records, and growth of the customer portfolio.

Qualifications

• No healthcare experience required; full training provided.
• Experience in customer-facing roles is helpful.
• Comfort handling inquiries by phone and email.

Responsibilities

• Respond to customer inquiries by phone and email.
• Identify customer needs and recommend suitable solutions.
• Support customers through onboarding and documentation.
• Maintain accurate customer records and contribute to portfolio growth.
• Collaborate with team to deliver outstanding customer experiences.

Skills

Customer service

Phone communication

Empathy

Attention to detail

Team collaboration

Job description

Customer Solutions Consultant

Looking for a rewarding role where you can genuinely help people while building a career in a supportive, purpose-driven organisation? At Tunstall, we help people live independently, safely and confidently in their own homes. As a Customer Solutions Consultant, you'll play an important role in helping customers and their families find the right products and services to meet their needs. This is an office-based, full-time role worked during business hours only, with no weekend or evening work.

Make a Real Difference Every Day

Customer Solutions Consultant

Looking for a rewarding role where you can genuinely help people while building a career in a supportive, purpose-driven organisation? At Tunstall, we help people live independently, safely and confidently in their own homes. As a Customer Solutions Consultant, you'll play an important role in helping customers and their families find the right products and services to meet their needs. This is an office-based, full-time role worked during business hours only, with no weekend or evening work.

About Us

Tunstall is a global leader in telecare and assistive technology solutions. Across Australia and New Zealand, we provide emergency response and monitoring services that help people maintain their independence and provide peace of mind for families and carers.

Every day, our products and services make a genuine difference to the lives of older people, people living with disability, and those requiring additional support.

What We Offer

• Meaningful work that helps people live safely and independently
• Comprehensive training and onboarding
• Supportive leaders and a collaborative team environment
• Full-time, Monday to Friday business hours
• No weekend or evening work
• Hybrid working opportunities once fully trained
• Team-based incentive program
• Career development opportunities
• Free gym in complex and onsite coffee machine for a free caffeine fix
• Free onsite and nearby parking
• Employee wellbeing support, discounts and recognition programs

About The Role

As a Customer Solutions Consultant, you'll be the first point of contact for customers seeking information about Tunstall's products and services. Working primarily by phone and email, you'll assist customers, family members, carers and organisations to identify suitable solutions, answer questions and support a smooth onboarding experience. You'll work with customer enquiries and warm leads, helping customers understand their options and recommending products and services that best meet their needs. You'll also maintain accurate records and contribute to the continued growth of Tunstall's customer portfolio through exceptional service and relationship building.

What You'll Be Doing

• Responding to customer enquiries by phone and email
• Helping customers, families and stakeholders understand Tunstall's products and services
• Following up customer enquiries and warm leads
• Identifying customer needs and recommending suitable solutions
• Supporting customers through the onboarding process
• Maintaining accurate customer records and documentation
• Troubleshooting non-urgent product and service enquiries
• Working collaboratively with your team to deliver outstanding customer experiences

About You

We provide full training, so healthcare industry experience is not required. We'd love to hear from people with experience in:

• Customer service
• Retail sales
• Hospitality
• Administration
• Contact centres
• Reception
• Other customer‑facing roles

Most Importantly, You'll Bring

• A genuine desire to help people
• Empathy, patience and excellent listening skills
• Confidence communicating by phone and email
• Strong attention to detail
• The ability to learn new systems and processes
• A positive, team‑focused attitude
• Good judgement and problem‑solving skills
• Confidence recommending products and services where appropriate

Diversity and Inclusion

At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, abilities and lived experiences.