24/7 Emergency Response Operator — Hybrid Work Possibilities

Tunstall Australasia; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Part-time & full-time opportunities

24/7 rotating roster

Above Award pay incl. shift penalties

Meaningful work with real impact

LinkedIn Learning access

Regular team events and recognition

Comprehensive training and onboarding

Supportive leaders and collaborative团队

Hybrid work after training

On-site gym and coffee machine

Free parking on-site and nearby

Employee financial and wellness perks

Job summary

Tunstall Australasia in Eagle Farm, Brisbane, is recruiting Emergency Response Operators for our 24/7 Emergency Response Centre. We offer part-time (around 20 hours per week), full-time roles, and rotating rosters across days, evenings, nights, weekends and public holidays.

After training, hybrid work may be available for suitable candidates. You will engage with clients, assess situations, coordinate appropriate responses, and maintain clear records in a supportive, collaborative team.

Qualifications

• Excellent communication and active listening skills required.
• Empathy, patience, and professionalism essential.
• Ability to stay calm under pressure and make sound judgements.
• Attention to detail and accuracy in record-keeping.
• Comfort with using computer systems and software.
• Reliability and flexibility across a rotating roster.

Responsibilities

• Respond to emergency and non-emergency alarm activations.
• Speak with clients, family members, carers and emergency contacts.
• Assess situations and determine appropriate actions; coordinate assistance per procedures.
• Provide reassurance and support to vulnerable or distressed clients.
• Maintain accurate client records and documentation.
• Work as part of a 24/7 team delivering continuous support.

Skills

Strong communication

Active listening

Empathy and professionalism

Calm under pressure

Attention to detail

Computer systems proficiency

Reliability and flexibility

Team player

Job description

Tunstall Australasia in Eagle Farm, Brisbane, is recruiting Emergency Response Operators for our 24/7 Emergency Response Centre. We offer part-time (around 20 hours per week), full-time roles, and rotating rosters across days, evenings, nights, weekends and public holidays.

After training, hybrid work may be available for suitable candidates. You will engage with clients, assess situations, coordinate appropriate responses, and maintain clear records in a supportive, collaborative team.