Customer Solutions Consultant

Tunstall; Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Free gym onsite

Coffee machine

Wellbeing counselling

Free parking

Job summary

Tunstall, a global leader in telecare solutions, seeks a Growth and Customer Engagement Consultant in Brisbane. Deliver high-quality customer service across community, government, and direct clients, guiding onboarding and product recommendations.

You will manage leads, ensure accurate records, and support portfolio growth. You will be the main contact for enquiries, build relationships with stakeholders, and help customers understand how alarms work while maintaining exceptional service

Qualifications

• Demonstrate empathy and patience in interactions with clients.
• Proven experience in customer service or sales.
• Excellent resilience and listening skills.
• Ability to think on your feet and make decisions.
• Computer-literate with quick learning of new systems.
• Strong phone manner and clear written communications.
• Positive, team-player mindset.

Responsibilities

• Be a primary point of contact for product and service enquiries via phone and email.
• Engage with clients and stakeholders to support onboarding of new alarms.
• Respond to new and existing client inquiries and requests.
• Manage assigned leads, follow up on opportunities, and support campaigns.
• Accurately complete all required documentation and admin tasks.
• Recommend suitable products and explain benefits to clients.
• Answer alarm enquiries for new customers.
• Troubleshoot non-urgent medical alarm enquiries.

Skills

Empathy

Customer service

Resilience

Communication

Team player

CRM knowledge

Tools

CRM software

Job description

As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

What there is

• That feel-good feeling to help people who need it
• Great training and onboarding into the team
• Amazing and supportive leaders
• Secure a full-time, 38-hour-per-week role that is worked during business hours - no weekend or evening work!
• Hybrid working opportunities for the right people who have suitable home equipment (once fully trained)

About the role

As a Growth and Customer Engagement Consultant, you will deliver high-quality end-to-end customer service, supporting community, government, and direct Tunstall clients. You will recommend suitable Tunstall products and services, manage leads, and ensure a seamless onboarding experience for new and existing customers.

Your role is key to providing an exceptional customer experience, maintaining accurate records, and supporting the growth of Tunstall’s client portfolio.

Responsibilities

• Be a primary point of contact (via phone and email) for product and service enquiries
• Engage with clients and key stakeholders to provide end-to-end support to complete the onboarding process for new alarms
• Respond to new and current client telephone calls and online enquiries
• Manage assigned leads, follow up on opportunities, and support campaign initiatives
• Accurately complete all documentation and admin required
• Recommend the most suitable products, explaining how they work to existing and new clients
• Answer alarm enquiries for new customers
• Troubleshoot non-urgent medical alarm enquiries

The successful candidates will have:

• The ability to demonstrate empathy and patience, be an engaging 'people person'
• Proven experience in customer service or sales
• Excellent resilience and listening skills
• Ability to think on your feet and make decisions
• Computer-literate with the ability to pick up new systems quickly
• Superb phone manner and attention to detail with written communications
• Have a positive, team-player mindset

Why join Tunstall?

• Free onsite gym and coffee machine
• Fun cultural team events and recognition
• Company-paid employee wellbeing counselling, plus perks and discounts
• Training opportunities in a performance-for-purpose company
• Free parking (onsite and nearby)

Diversity and Inclusion

At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, abilities and lived experiences.

You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy by covering the cost of required checks once you’ve got the role, including your Police Check and NDIS Worker Check.