Emergency Relief Officer

CommunityServices1; Canberra; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Paid shutdown leave

Employee Assistance Program

Professional development opportunities

Free flu vaccinations

Free parking

Supportive workplace culture

Job summary

Community Services #1 is seeking an Emergency Relief Officer to enable and enhance the lives of people in our community. This role provides crisis intake and immediate assistance, coordinating care plans and connecting clients with services to improve wellbeing.

You will build partnerships, support food pantry operations, and engage with clients and volunteers in a supportive workplace. Applicants must have a valid driver's licence and be able to obtain pre-employment checks.

Qualifications

• Minimum Certificate IV in Community Services, Disability Support, Health Services or related human services field, or equivalent relevant experience.
• Experience delivering telephone and face-to-face assessment, referral, and support services to diverse individuals and communities.
• Understanding of risk assessment, duty of care and safeguarding in community/health service settings.

Responsibilities

• Provide crisis intake, assessment and immediate financial/material assistance to individuals and families in need.
• Coordinate care plans, deliver financial wellbeing support and connect clients with services, advocacy and referrals.
• Build and maintain community partnerships and support food pantry operations, client engagement and volunteer coordination.

Skills

Crisis assessment

Referral services

Community engagement

Education

Certificate IV in Community Services

Job description

Community Services #1 is seeking an Emergency Relief Officer to enable and enhance the lives of people in our community.

The Emergency Relief Officer plays a key role within the Community Services sector, providing person‑centred financial and material assistance to individuals and families experiencing hardship. Working collaboratively with stakeholders, to support organisational goals of improved wellbeing and reduced hardship outcomes for the community.

About the role:

• Provide crisis intake, assessment, and immediate financial/material assistance to individuals and families in need.


• Coordinate care plans, deliver financial wellbeing support, and connect clients with appropriate services, advocacy, and referrals.


• Build and maintain community partnerships while supporting food pantry operations, client engagement, volunteer coordination, and food availability.

For a copy of the position description, please visit our website: communityservices1.org/careers/

About you:

• Minimum Certificate IV in Community Services, Disability Support, Health Services or related human services field, or equivalent relevant experience.


• Demonstrated experience delivering telephone and face‑to‑face assessment, referral, and support services to individuals, families, and communities with diverse cultural, emotional, and social needs.


• Understanding of risk assessment, duty of care, and safeguarding principles within community and health service environments.

What we offer

• This is a full-time, ongoing role working 76 hours per fortnight. Remuneration is aligned with the SCHADS Award Level 4, plus superannuation and salary packaging benefits.


• You will also have access to paid shutdown leave, an Employee Assistance Program, professional development opportunities, free flu vaccinations, free parking and a supportive workplace culture committed to continuous improvement and community impact.

Requirements

The successful applicant must hold a current driver’s licence and be able to obtain and maintain all required pre‑employment checks, including a First Aid Certificate, National Police Check and Working with Vulnerable People registration. The role requires completion of mandatory organisational trainings.

About us:

Community Services #1 is a not-for-profit supporting people and families across the ACT and surrounding NSW. We deliver practical, person‑centred services that strengthen community wellbeing and belonging.

Diversity & Inclusion:

We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and LGBTQIA+ individuals. Workplace adjustments are available.

Need more info?

Contact People & Culture on 6126 4717 or email [e-mail]