EMERGENCY RECOVERY SUPPORT WORKER

Primary Care Connect; Shepparton; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Wellbeing focus and supportive culture

Not-for-profit salary packaging

Professional development opportunities

Access to Employee Assistance Program

On-site gym

Job summary

Primary Care Connect is looking for an Emergency Recovery Support Worker in Shepparton. This role involves providing emergency case support for individuals impacted by disasters across several shires.

Ideal candidates will have a relevant diploma, experience in case management, and strong communication skills. The position values flexibility and offers a supportive team culture, with benefits including not-for-profit salary packaging and professional development opportunities.

Qualifications

• Demonstrated experience in case work/case management.
• Strong service coordination skills including warm referral and advocacy.
• Highly developed communication skills to engage people in distress.
• Demonstrated understanding of trauma-informed practice and disaster impacts.
• Strong administration capability including client documentation and care plans.
• Ability to work flexibly in a multidisciplinary team.

Responsibilities

• Provide Emergency Response case support and case management.
• Support people with complex recovery needs due to emergencies.
• Travel to impacted sites across various shires.

Skills

Crisis intervention

Service coordination

Communication skills

Trauma-informed practice

Flexibility and independence

Education

Diploma or higher qualification in relevant discipline

Job description

• Employment Type: Fixed Term Until 30 June 2027
• Area: Office Located Shepparton. Outreach locations: Strathbogie, Moira, Murrindindi and Mansfield (this may change as the scale of the disaster emerges)

Primary Care Connect is a local, not-for-profit organisation who has proudly supported our community for over 30 years. Operating under the social model of health, we offer inclusive community health care services of the highest quality. We work collaboratively with our clients and other services to best support the health and wellbeing needs of all people. We pride ourselves on providing trauma informed, person centred and consumer driven care that allows people to take control of their lives and bring about meaningful change.

The Emergency Recovery Support Worker will provide Emergency Response case support and case management for people who have been impacted by emergency events such as fire, flood etc. across the Moira, Mitchell, Murrindindi, Mansfield and Strathbogie Shires. The Emergency Recovery Support Worker will support people with complex recovery needs as a result of being impacted by a major emergency in Victoria.

Key Selection Criteria

• Diploma or higher qualification in relevant discipline such as AOD, Social Work or Community Services.
• Demonstrated experience in case work/case management with community services, emergency response, family services, homelessness, mental health, AOD or related fields.
• Strong service coordination skills including warm referral, advocacy, and interagency collaboration.
• Highly developed communication skills, including the ability to engage people in distress and respond sensitively.
• Demonstrated understanding of trauma-informed practice and the impacts of disaster/emergency events.
• Strong administration capability including client documentation, care plans, and data entry.
• Ability to work flexibly, independently, and as part of a multidisciplinary team in changing environments.
• A valid driver's licence and willingness to travel to impacted sites.
• Professional and personal alignment with Primary Care Connect’s core values
• Experience supporting people impacted by family violence, housing instability, financial hardship, or complex psychosocial needs.
• Knowledge of Victorian recovery arrangements and local service systems.
• Experience delivering outreach services in community settings.

Benefits and Perks

• A strong wellbeing focus and genuinely supportive culture
• Not-for-profit salary packaging to increase your take‑home pay
• Professional development and learning opportunities
• Access to an Employee Assistance Program (EAP)
• An on‑site, in‑house gym

Primary Care Connect (PCC) is committed to supporting the safety, wellbeing, culture and participation of all children and young people. We have a zero-tolerance policy to child abuse and neglect; we work to identify early risks and take action regarding all allegations and safety concerns. As a Child Safe Organisation every employee and volunteer is required to have a current Working with Children’s Check.

Primary Care Connect acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and respects their Elders, past and present.

We welcome people of any age, gender, sex, sexuality, culture, religion, and ability.