Crisis Relief & Community Wellbeing Officer

Community Services #1; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Paid shutdown leave

Employee Assistance Program

Free flu vaccinations

Free parking

Supportive workplace culture

Job summary

Community Services #1 in Canberra is seeking an Emergency Relief Officer to provide crisis intake and immediate financial and material support to individuals and families in need. The role involves coordinating care plans, linking clients with services, advocacy and referrals, and building partnerships to sustain food pantry operations and volunteer programs in the community.

You will work with a diverse client base, adhering to safeguarding and duty of care principles, and meet mandatory

Qualifications

• Certificate IV in Community Services, Disability Support, Health Services or related field, or equivalent experience.
• Experience delivering telephone and face-to-face assessment, referral and support services to individuals, families and communities.
• Understanding of risk assessment, duty of care and safeguarding within community/health service environments.

Responsibilities

• Provide crisis intake, assessment, and immediate financial/material assistance to individuals and families in need.
• Coordinate care plans, deliver financial wellbeing support, and connect clients with services, advocacy and referrals.
• Build and maintain community partnerships while supporting food pantry operations, client engagement, volunteer coordination, and food availability.

Skills

Assessment delivery

Referral support

Stakeholder collaboration

Crisis support

Education

Certificate IV in Community Services

Disability Support

Health Services

Job description

Community Services #1 in Canberra is seeking an Emergency Relief Officer to provide crisis intake and immediate financial and material support to individuals and families in need. The role involves coordinating care plans, linking clients with services, advocacy and referrals, and building partnerships to sustain food pantry operations and volunteer programs in the community.

You will work with a diverse client base, adhering to safeguarding and duty of care principles, and meet mandatory