Emergency Relief Officer

Community Services #1; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Paid shutdown leave

Employee Assistance Program

Free flu vaccinations

Free parking

Supportive workplace culture

Job summary

Community Services #1 in Canberra is seeking an Emergency Relief Officer to provide crisis intake and immediate financial and material support to individuals and families in need. The role involves coordinating care plans, linking clients with services, advocacy and referrals, and building partnerships to sustain food pantry operations and volunteer programs in the community.

You will work with a diverse client base, adhering to safeguarding and duty of care principles, and meet mandatory

Qualifications

• Certificate IV in Community Services, Disability Support, Health Services or related field, or equivalent experience.
• Experience delivering telephone and face-to-face assessment, referral and support services to individuals, families and communities.
• Understanding of risk assessment, duty of care and safeguarding within community/health service environments.

Responsibilities

• Provide crisis intake, assessment, and immediate financial/material assistance to individuals and families in need.
• Coordinate care plans, deliver financial wellbeing support, and connect clients with services, advocacy and referrals.
• Build and maintain community partnerships while supporting food pantry operations, client engagement, volunteer coordination, and food availability.

Skills

Assessment delivery

Referral support

Stakeholder collaboration

Crisis support

Education

Certificate IV in Community Services

Disability Support

Health Services

Job description

Emergency Relief Officer

Community Services #1 is seeking an Emergency Relief Officer to enable and enhance the lives of people in our community.

The Emergency Relief Officer plays a key role within the Community Services sector, providing person‑centred financial and material assistance to individuals and families experiencing hardship. Working collaboratively with stakeholders, to support organisational goals of improved wellbeing and reduced hardship outcomes for the community.

About the role:

• Provide crisis intake, assessment, and immediate financial/material assistance to individuals and families in need.
• Coordinate care plans, deliver financial wellbeing support, and connect clients with appropriate services, advocacy, and referrals.
• Build and maintain community partnerships while supporting food pantry operations, client engagement, volunteer coordination, and food availability.

For a copy of the position description, please visit our website: communityservices1.org/careers/

About you:

• Minimum Certificate IV in Community Services, Disability Support, Health Services or related human services field, or equivalent relevant experience.
• Demonstrated experience delivering telephone and face-to-face assessment, referral, and support services to individuals, families, and communities with diverse cultural, emotional, and social needs.
• Understanding of risk assessment, duty of care, and safeguarding principles within community and health service environments.

What we offer

This is a full-time, ongoing role working 76 hours per fortnight. Remuneration is aligned with the SCHADS Award Level 4, plus superannuation and salary packaging benefits.

You will also have access to paid shutdown leave, an Employee Assistance Program, professional development opportunities, free flu vaccinations, free parking and a supportive workplace culture committed to continuous improvement and community impact.

Requirements

The successful applicant must hold a current driver’s licence and be able to obtain and maintain all required pre‑employment checks, including a First Aid Certificate, National Police Check and Working with Vulnerable People registration. The role requires completion of mandatory organisational trainings.

About us:

Community Services #1 is a not-for-profit supporting people and families across the ACT and surrounding NSW. We deliver practical, person‑centred services that strengthen community wellbeing and belonging.

Diversity & Inclusion:

We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and LGBTQIA+ individuals. Workplace adjustments are available.

Need more info?

Contact People & Culture on 6126 4717 or email [e-mail]