Emergency Medical Dispatcher

NSW Health; Dubbo; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Five weeks annual leave

Salary packaging options

Staff Support Program

Fitness passport

Job summary

NSW Health is seeking an Emergency Medical Dispatcher in Dubbo to promptly deploy Ambulance resources, respond to 000 calls, and coordinate services within a defined geographic area using a Computer Aided Dispatch System.

Based at the Western Control Centre in Dubbo, the role requires concentration, resilience and compassion while delivering critical support to the NSW community. Training is provided, with a permanent full-time appointment on a 24/7 roster.

Qualifications

• Experience in a busy environment with high attention to detail.
• Proficient across multiple software systems under pressure.
• Maintain composure and clear thinking in stressful situations.
• Strong listening and empathy in communication.
• Able to work 12-hour shifts on a 24-hour rotating roster.

Responsibilities

• Deploy Ambulance resources promptly and effectively in response to emergency calls and non-emergency transports.
• Receive, record and progress 000 calls relating to NSW Ambulance operations.
• Utilise the Computer Aided Dispatch System to coordinate services within a defined geographic area.

Skills

Multi-tasking

Attention to detail

Tech proficiency

Calm under pressure

Effective communication

Shift work ability

Tools

Computer Aided Dispatch System

Job description

THINK YOU CAN KEEP YOUR COOL UNDER PRESSURE? READY TO BE THE VOICE THAT HELPS SAVE LIVES? JOIN US AS AN EMERGENCY MEDICAL DISPATCHER IN DUBBO – WHERE EVERY CALL COUNTS

Employment Type - Permanentfull time, 38 hours per week

Salary - $80,328 + 12% super and allowances

Location - Dubbo

WHATS ON OFFER

At NSW Ambulance our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join NSW Ambulance include:

5 weeks of annual leave per year

Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing

• Leave support including annual, parental, carers and more
• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy

ABOUT THE ROLE

Based at our Western Control Centre in Dubbo you will work to promptly and effectively deploy Ambulance resources in response to emergency calls and non-emergency transports within a defined geographic area through the Computer Aided Dispatch System. Receive, accurately record and progress 000 telephone calls relating to the business of NSW Ambulance, and requests for the provision of ambulance services.

IS THIS JOB RIGHT FOR YOU?

Please refer to the Role Description for more information.

Hear what its like to work for NSW Ambulance

Around the Grounds

ABOUT YOU

We are looking for candidates with the below experience and capabilities:

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.
• Tech savvy enough to use multiple software systems whilst under pressure.
• Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Communicate effectively by listening, showing empathy, and adapting your style to the situation.
• Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off).

WHERE YOU WILL BE WORKING

Dubbo is a prime regional hub, where cafes and farms are within minutes of each one; the people are relaxed and welcoming – and really mean it when they ask how you are. The community of about 40,000 people is growing with significant economic development.

With boutique shops, major chain supermarkets and retailers, weekend markets, wineries and parks, affordable housing and property prices, the iconic Taronga Western Plains Zoo, Charles Sturt University, TAFE Western Campus, 16 private and public schools, early learning and childcare and so much more, life in Dubbo really is a package deal.

There are so many opportunities in the region. Find out more about all the exciting things to do and see in Dubbo by visiting the Dubbo Community and Groups page

To discuss the position and role description more before you formally apply, confidential enquiries can be made to ***************@health.nsw.gov.au

CONDITIONS OF EMPLOYMENT

Roles are appointed on a permanent full-time basis, working 12-hour shifts, across a 24/7 rotating roster. Applicants are expected to be able to adhere to set rosters as required by their nominated Control Centre. Temporary reasonable adjustments may be considered in extenuating circumstances on a case-by-case basis with the outcome being at the discretion of the Control Centre.

The successful applicant will be required to attend paid training based at Sydney for a period of 6 weeks. Successful applicants will be allocated to Western Control Centre, Dubbo, for completion of training.

Applicants are required to hold a valid First Aid Certificate (HLTAID011) or must be willing to obtain prior to commencing in the role.

Applicants are required to undergo and pass a pre-employment medical fitness check prior to commencing in the role.

NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality and people with disability. If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact ***************@health.nsw.gov.au If you wish to discuss any accessibility requirements in relation to your application, please contact ***************@health.nsw.gov.au

Please note:To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.