Emergency Medical Dispatcher

Ambulance Service of NSW; Dubbo; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

5 weeks annual leave

Salary packaging options

Staff support program

Fitness passport

Medic-fit gyms

Novated leasing

Job summary

NSW Ambulance in Dubbo is seeking an Emergency Medical Dispatcher to promptly deploy resources in response to emergency calls and coordinate non-emergency transports within a defined area.

The role requires handling 000 calls, using CAD systems, and maintaining calm under pressure. Permanent full-time, 38 hours weekly, with a 12-hour shift pattern and training at the Control Centre in Sydney.

Qualifications

• Ability to work in a busy environment with high attention to detail.
• Tech savvy enough to use multiple software systems under pressure.
• Proven persistence and ability to maintain logical thought processes and stay calm in stressful situations.
• Strong communication through listening, empathy, and adaptable style.
• Willingness to work 12-hour shifts on a 24-hour rotating roster (4 days on, 5 days off).

Responsibilities

• Promptly deploy Ambulance resources in response to emergency calls and non-emergency transports within a defined geographic area.
• Receive, accurately record and progress 000 telephone calls.
• Assist with provision of ambulance services as required.

Job description

THINK YOU CAN KEEP YOUR COOL UNDER PRESSURE? READY TO BE THE VOICE THAT HELPS SAVE LIVES? JOIN US AS AN EMERGENCY MEDICAL DISPATCHER IN DUBBO – WHERE EVERY CALL COUNTS

Employment Type - Permanent full time, 38 hours per week Salary - $80,328 + 12% super and allowances Location - Dubbo Closing Date – 15 Nov 2026

WHATS ON OFFER

• 5 weeks of annual leave per year
• Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing
• Leave support including annual, parental, carers and more
• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy

ABOUT THE ROLE

Based at our Western Control Centre in Dubbo you will work to promptly and effectively deploy Ambulance resources in response to emergency calls and non-emergency transports within a defined geographic area through the Computer Aided Dispatch System. Receive, accurately record and progress 000 telephone calls relating to the business of NSW Ambulance, and requests for the provision of ambulance services.

IS THIS JOB RIGHT FOR YOU?

Please refer to the Role Description for more information. Hear what its like to work for NSW Ambulance Around the Grounds

ABOUT YOU

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.
• Tech savvy enough to use multiple software systems whilst under pressure.
• Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Communicate effectively by listening, showing empathy, and adapting your style to the situation.
• Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off).

WHERE YOU WILL BE WORKING

Dubbo is a prime regional hub, where cafes and farms are within minutes of each other; the people are relaxed and welcoming – and really mean it when they ask how you are. The community of about 40,000 people is growing with significant economic development. With boutique shops, major chain supermarkets and retailers, weekend markets, wineries and parks, affordable housing and property prices, the iconic Taronga Western Plains Zoo, Charles Sturt University, TAFE Western Campus, 16 private and public schools, early learning and childcare and so much more, life in Dubbo really is a package deal. There are so many opportunities in the region. Find out more about all the exciting things to do and see in Dubbo by visiting the Dubbo Community and Groups page

CONDITIONS OF EMPLOYMENT

Roles are appointed on a permanent full-time basis, working 12-hour shifts, across a 24/7 rotating roster. Applicants are expected to be able to adhere to set rosters as required by their nominated Control Centre. Temporary reasonable adjustments may be considered in extenuating circumstances on a case-by-case basis with the outcome being at the discretion of the Control Centre. The successful applicant will be required to attend paid training based at Sydney for a period of 6 weeks. Successful applicants will be allocated to Western Control Centre, Dubbo, for completion of training. Applicants are required to hold a valid First Aid Certificate (HLTAID011) or must be willing to obtain prior to commencing in the role. Applicants are required to undergo and pass a pre-employment medical fitness check prior to commencing in the role. NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality and people with disability. If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact [e-mail] If you wish to discuss any accessibility requirements in relation to your application, please contact [e-mail] Please note: To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.