Emergency Communications Officer — 24/7 Critical Response

Triple Zero Victoria; Melbourne; On-site; AUD 58,000 - 71,000; Full time

Benefits offered by this job

Five weeks annual leave

Breaks every 90 minutes

Wellbeing support

Free staff parking

On-site gym

Job summary

Triple Zero Victoria is seeking Emergency Communications Officers to answer critical calls and guide callers through a structured sequence of questions. You will record incident locations accurately and support rapid dispatch using CAD systems, while maintaining calm, clear communication and empathy under pressure.

The role includes six weeks of classroom training, a Certificate III in Public Safety upon completion, and a generous benefits package including five weeks annual leave, breaks,

Qualifications

• No prior emergency services experience required.
• Ability to stay calm and focused.
• Strong listening and questioning skills.

Responsibilities

• Answer emergency calls and guide callers through structured questions.
• Record incident details accurately using CAD systems.
• Communicate clearly and with empathy in challenging circumstances.
• Follow procedures and support teammates for effective emergency response.

Skills

Active listening

Clear communication

Attention to detail

Decision making under pressure

Education

Certificate III in Public Safety (Emergency Communications Centre Operations)

Tools

CAD systems

Job description

Triple Zero Victoria is seeking Emergency Communications Officers to answer critical calls and guide callers through a structured sequence of questions. You will record incident locations accurately and support rapid dispatch using CAD systems, while maintaining calm, clear communication and empathy under pressure.

The role includes six weeks of classroom training, a Certificate III in Public Safety upon completion, and a generous benefits package including five weeks annual leave, breaks,