Emergency Call-Taker: Calm, Clear, Critical Response

Triple Zero Victoria; Melbourne; On-site; AUD 58,000 - 71,000; Full time

Benefits offered by this job

Five weeks annual leave

Staff parking

On-site gym access

Wellbeing and employee assistance

Job summary

Triple Zero Victoria is recruiting Emergency Communications Officers in Melbourne for commencement in 2027. You will answer emergency calls, guide callers through questions, and record details using dispatch systems. No prior emergency services experience required; training is provided.

The position involves shift work in a centre-based environment, with a Certificate III in Public Safety upon successful completion and opportunities for career development, staff parking, and well-being supports.

Qualifications

• Listen carefully and adapt communication to diverse people and situations.
• Type accurately and use multiple computer systems with attention to detail.
• Make practical decisions and follow procedures under demanding conditions.
• Remain composed, act professionally and respond to coaching and feedback.

Responsibilities

• Answer emergency calls and guide callers through a structured sequence of questions.
• Confirm incident locations and record details using mapping and computer-aided dispatch systems.
• Communicate clearly and with empathy in challenging circumstances.
• Follow established procedures and support an effective emergency response with colleagues.

Skills

Listening skills

Clear communication

Remain calm under pressure

Accurate typing

Decision making

Education

Certificate III in Public Safety (Emergency Communications Centre Operations)

Job description

Triple Zero Victoria is recruiting Emergency Communications Officers in Melbourne for commencement in 2027. You will answer emergency calls, guide callers through questions, and record details using dispatch systems. No prior emergency services experience required; training is provided.

The position involves shift work in a centre-based environment, with a Certificate III in Public Safety upon successful completion and opportunities for career development, staff parking, and well-being supports.