Emergency Communications Dispatcher: Calm Under Pressure

EMERGENCY SERVICES TELECOMMUNICATIONS AUTHORITY; Ballarat; On-site; AUD 58,000 - 71,000; Full time

Benefits offered by this job

Five weeks annual leave

On-site gym access

Free staff parking

Wellbeing support

Job summary

Triple Zero Victoria is recruiting Emergency Communications Officers to handle 000 calls from Ballarat, guiding callers through structured questions and accurately recording details. The role starts with six weeks of classroom training, followed by supervised call-taking and competency assessments, with a Certificate III in Public Safety upon completion.

Starting base salary is $58,059 with progression to $71,027 after two years, plus applicable shift penalties.

Qualifications

• Listen carefully and adapt your approach to different people and situations.
• Type accurately and use multiple computer systems confidently.
• Make practical decisions and follow procedures under pressure.
• Remain composed and respond to coaching and feedback.

Responsibilities

• Answer emergency calls and guide callers through a structured sequence of questions.
• Confirm incident locations and record details using mapping and CAD systems.
• Communicate clearly and with empathy in challenging circumstances.
• Follow established procedures and support an effective emergency response.

Skills

Listening

Clear communication

Typing accuracy

Decision making

Education

Certificate III in Public Safety (Emergency Communications Centre Operations)

Tools

Computer systems

Job description

Triple Zero Victoria is recruiting Emergency Communications Officers to handle 000 calls from Ballarat, guiding callers through structured questions and accurately recording details. The role starts with six weeks of classroom training, followed by supervised call-taking and competency assessments, with a Certificate III in Public Safety upon completion.

Starting base salary is $58,059 with progression to $71,027 after two years, plus applicable shift penalties.