Emergency Call Taker: Calm, Precise 000 Support

EMERGENCY SERVICES TELECOMMUNICATIONS AUTHORITY; Melbourne; On-site; AUD 58,000 - 71,000; Full time

Benefits offered by this job

Five weeks annual leave

Free staff parking

On-site gym access

Wellbeing and employee assistance

Job summary

Triple Zero Victoria is recruiting Emergency Communications Officers for Williams Landing to support urgent responses. You will answer calls, ask structured questions, confirm locations and log details to guide responders.

No prior emergency services experience is required; the role values calmness under pressure, clear communication, accuracy with multiple computer systems and sound decision making. Training leads to a Certificate III in Public Safety.

Qualifications

• Ability to remain calm under pressure while handling calls.
• Accurate typing and proficient use of multiple computer systems.
• Strong attention to detail and capability to follow procedures.

Responsibilities

• Answer emergency calls and guide callers through a structured sequence of questions.
• Confirm incident locations and record details using dispatch systems.
• Communicate clearly and with empathy in challenging circumstances.
• Follow procedures and support an effective emergency response with colleagues.

Skills

Calm under pressure

Clear communication

Attention to detail

Multitasking with computer systems

Empathy

Education

Certificate III in Public Safety (Emergency Communications Centre Operations)

Job description

Triple Zero Victoria is recruiting Emergency Communications Officers for Williams Landing to support urgent responses. You will answer calls, ask structured questions, confirm locations and log details to guide responders.

No prior emergency services experience is required; the role values calmness under pressure, clear communication, accuracy with multiple computer systems and sound decision making. Training leads to a Certificate III in Public Safety.