Emergency Call-Taker: Calm Under Pressure, Critical Impact

EMERGENCY SERVICES TELECOMMUNICATIONS AUTHORITY; Melbourne; Sur place; AUD 58 000 - 71 000; Plein temps

Avantages offerts par ce poste

Five weeks annual leave

On-site gym access

Free staff parking

Wellbeing support

Résumé du poste

Triple Zero Victoria (TZV) is recruiting Emergency Communications Officers for Burwood East to answer calls, guide callers, and capture essential details under pressure.

The role includes full-time classroom training, a Certificate III in Public Safety upon completion, and a starting AU$58,059 salary rising to AU$71,027 after two years, with shift penalties and benefits such as five weeks leave and on-site facilities.

Qualifications

• Calm under pressure when handling emergencies.
• Clear communication with callers and colleagues.
• Accurate typing and data entry across multiple systems.
• Attention to detail amid stressful calls.

Responsabilités

• Answer emergency calls and guide callers through a structured sequence of questions.
• Confirm incident locations and record details in dispatch systems.
• Communicate clearly and with empathy in challenging circumstances.
• Follow procedures and support an effective emergency response.

Connaissances

Calm under pressure

Clear communication

Typing accuracy

Attention to detail

Decision making

Formation

Certificate III in Public Safety (Emergency Communications Centre Operations)

Outils

Computer-aided dispatch systems

Mapping systems

Description du poste

Triple Zero Victoria (TZV) is recruiting Emergency Communications Officers for Burwood East to answer calls, guide callers, and capture essential details under pressure.

The role includes full-time classroom training, a Certificate III in Public Safety upon completion, and a starting AU$58,059 salary rising to AU$71,027 after two years, with shift penalties and benefits such as five weeks leave and on-site facilities.