Emergency 000 Call-Taker: Calm, Precise & Compassionate

Triple Zero Victoria; Ballarat; On-site; AUD 58,000 - 71,000; Full time

Benefits offered by this job

Five weeks annual leave

Wellbeing support

Free staff parking

On-site gym access

Employee assistance program

Job summary

Triple Zero Victoria is recruiting Emergency Communications Officers to answer 000 calls, gather details and guide responders. Training lasts about six weeks, with progression to higher levels after two years. A Certificate III in Public Safety is provided upon completion.

Full-time roles include shift work, five weeks annual leave, staff parking and on-site gym access. Applicants must be Australian or NZ citizens or permanent residents and pass health assessments.

Qualifications

• Ability to stay calm, communicate clearly and make sound decisions when it matters most.
• Strong listening and information-recording skills with high attention to detail.
• Proficiency with multiple computer systems and mapping/dispatch software.
• Must pass pre-employment checks and health assessments.

Responsibilities

• Answer emergency calls and guide callers through structured questions.
• Confirm incident locations and record details in dispatch systems.
• Communicate with empathy in challenging circumstances.
• Follow procedures and support colleagues for effective emergency response.

Skills

Active listening

Clear communication

Typing accuracy

Procedural discipline

Calm under pressure

Education

Certificate III in Public Safety (Emergency Communications Centre Operations)

Job description

Triple Zero Victoria is recruiting Emergency Communications Officers to answer 000 calls, gather details and guide responders. Training lasts about six weeks, with progression to higher levels after two years. A Certificate III in Public Safety is provided upon completion.

Full-time roles include shift work, five weeks annual leave, staff parking and on-site gym access. Applicants must be Australian or NZ citizens or permanent residents and pass health assessments.