Administration Officer Emergency - Casual

Queensland Government; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Superannuation up to 12.75%

Wellbeing programs (EAP & mentalhealth

Flexible work options

Job summary

West Moreton Health in Queensland's West Moreton region is seeking a dedicated team member to join our patient-focused department. You will attend to presenting patients, direct to appropriate treatment, and support reception inquiries.

We value customer focus, planning, teamwork and continuous learning, with opportunities for career progression and wellbeing supports such as EAP and salary packaging.

Qualifications

• Customer focus and empathy in diverse settings.
• Strong planning and organisational skills.
• Team collaboration and positive workplace interactions.
• Commitment to quality, accuracy and service standards.
• Willingness to continuously learn and improve.
• Ability to understand basic medical terminology and hospital systems.

Responsibilities

• Attend to presenting patients, family members, general public and emergency services, directing to appropriate treatment or assistance.
• Respond to enquiries and ensure accurate transfer of messages to support patients and staff.
• Provide reception support and route information to the right departments.
• Assist colleagues with information and coordination to ensure smooth workflow.

Skills

Customer Focus

Organisation & Planning

Team Focus

Quality Focus

Continuous Learning

Technical Knowledge

Tools

Microsoft Word

Excel

Job description

About West Moreton HealthWest Moreton Health is one of Queensland's most diverse and rapidly evolving health services, delivering health care to over 300,000 people across Ipswich, Boonah, Gatton, Laidley, and Esk.We provide preventative and primary healthcare services, ambulatory services, acute care, sub-acute care, oral health, mental health and other specialised services, including prison and youth detention health services, and alcohol and other drugs services to the region.At West Moreton Health, our employees apply our shared values to every aspect of their work. This helps make sure our workplaces are effective, inclusive and empower our employees to reach our goals.As a Child Safe Organisation, at West Moreton Health:We prioritise children and young people being seen, heard, and safe in every interaction.We create inclusive environments where the voices and needs of children and young people are valued and respected.We believe safeguarding is shared responsibility, upheld by every member of our organisation.Come and join a connected team of over 6,000 professionals delivering compassionate, community-based care across the West Moreton region.What it's like to work with us | West Moreton HealthWhat you'll be doingThe key responsibilities of the role will include:Ensure patients and other are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic, and linguistic backgrounds.Attend to presenting patients, family members, general public, Queensland Police Service and Queensland Ambulance Service by directing to appropriate treatment or assistance.Respond to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.What we're looking forOur ideal candidate will be someone who can demonstrate the following:Customer Focus Is focused and responds to the needs of customersOrganisation and Planning Plans work to maximise their efficiency and work outputsTeam Focus Is able to work cooperatively and effectively within a team environment getting along with othersQuality Focus Delivers work of high quality, validity and accuracy of services.Continuous Learning Implements and plans ways to improve their skills across all skills sets, identifying gaps and seeking appropriate interventions and input from othersTechnical KnowledgeHigh level of analytical and problem-solving skills.Knowledge or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systemsProficiency in the application of internal hospital information systems in addition to Microsoft Word and ExcelMandatory RequirementsVaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16Why choose usPurposeful work that makes a meaningful impact in one of Queensland's fastest-growing regions.Career pathways with support to step into senior roles and leadership.Wellbeing supports including peer networks, flexible work options, EAP and dedicated mental health programs.Competitive benefits including salary packaging and up to 12.75% super.To applyFor further information regarding this role, please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume, including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.