Electrical Team Lead – Retail Service & Growth

Harvey Norman; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Generous staff discounts

Commission-based pay

Career development support

Employee incentives

Job summary

Harvey Norman is seeking a passionate 2IC for the XXX Electrical Team in our Melbourne store. This casual/Full Time/Part Time role offers guaranteed base earnings plus attractive commission and a clear path for career progression within a trusted national brand.

You will bring a strong customer service focus, an understanding of retail management and life at home solutions, and a drive to achieve the best outcomes for customers. Join a team that values service and results.

Qualifications

• Experience in customer-focused retail business.
• High level of Electrical product knowledge to support customer queries.
• Experience in retail management with a strong sales track record.
• Ability to coach and lead a team.
• Ability to service customers while managing tasks.
• Proven ability to exceed sales targets.
• Flexible across trading hours including weekends and public holidays.

Skills

Retail management

Customer service

Communication skills

Team leadership

Sales targets

Problem solving

Flexibility in hours

Job description

Job Description

· Casual/Full Time/Part Time Position

· Guaranteed base earnings + attractive commission

· Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman XXX Electrical Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers.

To be successful you must:

· Have a passion for retail

· Be highly motivated and results driven person with outstanding customer service and communication skills

· Enjoy working in a team environment

What we require:

· Experience in (or ability to work in) a customer focused, successful retail business

· A high level of Electrical product knowledge to support customer queries

· Experience in retail management with an excellent sales track record

· Have the ability to maximize sales, assist with coaching, leading and motivating an enthusiastic team

· Ability to service your customers while managing work tasks around their needs

· Going above and beyond to provide exceptional customer focused problem solving

· Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate

services

· Passion to exceed individual and store sales targets

· Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer:

· Generous staff discounts

· Attractive commission based structures

· Fantastic incentive based promotions

· Harvey Norman is a strong advocate of career progression with a wide support network for professional development

· An environment where good performance is recognised and rewarded

· A flexible and positive work environment

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.