Electrical 2IC

Harvey Norman Global Pty Limited; Hawkesbury; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Commission based structure

Incentives and promotions

Career development support

Recognition and rewards

Job summary

Harvey Norman McGraths Hill is seeking a passionate 2IC for the Electrical Team to deliver Great Service, Always! to customers.

You will leverage your retail management experience and strong product knowledge to lead a busy sales floor and support the store's growth targets. You'll be responsible for coaching a dynamic team, maximizing sales, and ensuring exceptional customer experiences across retail trading hours, including weekends and late shifts.

Qualifications

• Experience in a customer-focused retail business.
• Strong knowledge of electrical products to assist customer queries.
• Proven track record in retail management and sales.
• Ability to coach, lead and motivate a team.
• Flexible availability including weekends and late shifts.
• A passion for exceeding store sales targets.
• Excellent communication and teamwork skills.

Responsibilities

• Provide outstanding customer service and product guidance.
• Assist with coaching and supervising team to achieve targets.
• Maximise sales and drive store performance.
• Resolve customer complaints promptly.
• Maintain knowledge of promotions and offer relevant solutions.
• Support in managing daily store operations.

Skills

Retail management

Customer service

Electrical product knowledge

Sales-driven

Team leadership

Job description

Job no: 576985
Work type: Full Time
Location: Mcgraths Hill
Categories: Sales

• Full Time Position
• Guaranteed base earnings + attractive commission
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman McGraths Hill Electrical Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers.

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• A high level of Electrical product knowledge to support customer queries
• Experience in retail management with an excellent sales track record
• Have the ability to maximize sales, assist with coaching, leading and motivating an enthusiastic team
• Ability to service your customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurateservices
• Passion to exceed individual and store sales targets
• Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer:

• Generous staff discounts
• Attractive commission based structures
• Fantastic incentive based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 25 Sep 2026 AUS Eastern Standard Time