Electrical 2IC

Harvey Norman; Hawkesbury; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Commission-based pay

Incentive promotions

Career progression

Performance recognition

Flexible work environment

Job summary

Harvey Norman McGraths Hill Electrical Team is seeking a passionate, customer‑focused 2IC to deliver Great Service, Always! to customers.

As a 2IC you will apply your retail management experience, lead an enthusiastic team and help maximise store sales while supporting coaching and development opportunities.

Qualifications

• Experience in a customer-focused retail business.
• Strong knowledge of electrical products to support queries.
• Experience in retail management with a strong sales track record.

Responsibilities

• Lead and motivate a team to deliver great customer service.
• Maximise sales and coach the team to meet targets.
• Assist customers while juggling tasks across the store.
• Resolve customer complaints with prompt, effective solutions.
• Contribute to a positive and flexible retail environment.

Skills

Customer service

Retail management

Sales targets

Communication

Team leadership

Tools

Electrical product knowledge

Job description

Job no: 576985
Work type: Full Time
Location: Mcgraths Hill
Categories: Sales

• Full Time Position
• Guaranteed base earnings + attractive commission
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman McGraths Hill Electrical Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers.

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• A high level of Electrical product knowledge to support customer queries
• Experience in retail management with an excellent sales track record
• Have the ability to maximize sales, assist with coaching, leading and motivating an enthusiastic team
• Ability to service your customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurateservices
• Passion to exceed individual and store sales targets
• Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer:

• Generous staff discounts
• Attractive commission based structures
• Fantastic incentive based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 25 Sep 2026 AUS Eastern Standard Time