EL1 Assistant Director, Service Delivery - Adelaide

Job Q; Adelaide; Hybrid; AUD 95,000 - 128,000; Full time

Benefits offered by this job

Hybrid working arrangement

Weekly pay cycle

Superannuation

Job summary

Job Q in Adelaide is seeking an Assistant Director, Service Delivery to lead a specialist safeguarding team, oversee workflow, capacity, performance and risk assessment requests. You will provide strategic guidance on safeguarding matters and use data to monitor performance while driving continuous improvement across governance and operations.

This Federal Government role offers hybrid work arrangements, a strong focus on stakeholder engagement, and opportunities for career progression within a

Qualifications

• Experience leading safeguarding operations and risk assessment teams.
• Proven ability to deliver complex operational or service delivery outcomes.
• Strong stakeholder engagement and negotiation skills.
• Excellent written and analytical capability with data-driven insights.

Responsibilities

• Lead safeguarding team, oversee workflow, capacity, performance and risk assessment requests.
• Provide strategic advice on safeguarding matters and emerging participant risks.
• Build relationships across operational teams, executives and key stakeholders; escalate critical issues as needed.
• Use data, reporting and insights to monitor performance and support decision-making.
• Drive continuous improvement of guidance, procedures, governance and organisational capability.

Skills

Leadership

Safeguarding

Risk assessment

Stakeholder engagement

Data analysis

Governance

Change management

Workforce planning

Performance management

Continuous improvement

Job description

#### EL1 Assistant Director, Service Delivery - AdelaideAdelaide, SA 5000Full Time#### Job descriptionReasons to Apply - At a Glance Australian Citizenship is required.An opportunity to lead a specialist team supporting participant safeguarding and risk response.Contribute to meaningful service delivery outcomes within a major Federal Government agency.Join a growing Federal Government agency with a strong focus on operational excellence and career development.Enjoy flexibility and stability with a hybrid working model, competitive daily rate, and potential for extension or permanency.Your New Company This Federal Government agency delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and supporting participants to achieve their goals. This opportunity sits within a specialist safeguarding function focused on strengthening the agency's response to participant risk and delivering consistent, participant-centred outcomes. Your New Role You will be responsible for:Lead a high-performing safeguarding team, overseeing workflow, capacity, performance and the prioritisation of advice and risk assessment requests.Provide strategic advice and guidance on complex safeguarding matters, emerging participant risks and sensitive or high-risk cases.Build strong relationships across operational teams, senior executives and key stakeholders, escalating critical issues and providing clear, considered advice where required.Use data, reporting and management insights to monitor performance, identify emerging risks and support informed decision-making.Lead continuous improvement across safeguarding operations, including strengthening guidance, procedures, governance frameworks and overall organisational capability.Strong leadership experience delivering complex operational or service delivery outcomes, including workforce planning, workflow allocation, performance management and prioritisation.Proven ability to provide direction and exercise sound judgement across complex, sensitive or high-risk matters, working independently to drive outcomes.Strong stakeholder engagement, influencing and negotiation skills, with experience working effectively across operational, senior management and executive levels.Demonstrated experience leading continuous improvement, business improvement or organisational change within complex environments.Excellent written and analytical capability, with experience using data and reporting to monitor performance, identify improvement opportunities and prepare strategic advice, guidance and executive-level materials.The LogisticsContract initially through to December 31st, 2027Hybrid working arrangement.Daily rate of $602.55 per day + super.Opportunities in Geelong, Wollongong, Robina, Parramatta and Adelaide.Australian Citizenship is required.What You'll Get in ReturnAn opportunity to progress your career with a large Federal Government agency.Work-from-home flexibility.A positive and open working culture.Weekly pay cycle.Online timesheet submission and approval.Nominated superannuation fund.What You Need to Do Now If this role sounds like something you'd be interested in pursuing, click 'Apply Now' or forward your current CV to . Please include a short summary outlining your suitability for the role. Due to the high volume of applications we are currently receiving, we may not be able to respond to every phone call or email. We appreciate your patience and understanding during this busy period. Please click here to apply.