Education Tech Customer Success Strategist

Everway; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus opportunities

Flexible work schedules

Job summary

Everway is seeking a Customer Success Executive in Australia to manage an education customer portfolio across onboarding, adoption and renewal. You will build trusted relationships, deliver training, monitor engagement and collaborate with Sales, Finance and Product to resolve issues and support renewals.

Success is measured by customer satisfaction, product adoption and renewal performance; travel up to 20% may be required as part of customer meetings and events.

Qualifications

• 1+ years in a customer-facing edtech role such as customer success, account management or sales.
• Experience onboarding customers and delivering training.
• Experience analysing customer data and identifying trends.
• Experience building and maintaining strong customer relationships.
• Able to manage activities, follow up, and maintain records.
• Able to work independently and take initiative.
• Clear, effective communication with customers through meetings, webinars and events.

Responsibilities

• Manage day-to-day relationships with an assigned portfolio of education customers and maintain accurate records and account plans.
• Support onboarding and implementation, coordinating with customer IT teams and colleagues to address barriers.
• Coordinate proactive engagement through lifecycle; conduct monthly communications and Quarterly Business Reviews where appropriate.
• Monitor health, adoption and usage with BI tools like Tableau; identify trends and risks.
• Deliver product demonstrations, training and best-practice guidance; connect customers with learning resources and updates.
• Support renewal activity by preparing customers for renewal and progressing renewals with Sales and Finance.
• Identify cross-sell/upsell opportunities and share context with the Business Development Manager.
• Create and deliver webinars, training and enablement content; contribute to newsletters and product updates.
• Gather customer feedback and collaborate to improve outcomes and experience.
• Represent Everway at meetings, conferences, exhibitions and events; travel up to 20%.

Skills

Customer success

Account management

Training delivery

Data analysis

Relationship building

Independent work

Tools

CRM systems

Tableau

Google Workspace

Microsoft 365

Job description

Everway is seeking a Customer Success Executive in Australia to manage an education customer portfolio across onboarding, adoption and renewal. You will build trusted relationships, deliver training, monitor engagement and collaborate with Sales, Finance and Product to resolve issues and support renewals.

Success is measured by customer satisfaction, product adoption and renewal performance; travel up to 20% may be required as part of customer meetings and events.