Education Tech Customer Success Leader

Everway; Darwin; Sur place; AUD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Bonus opportunities

Flexible work schedules

Health and wellness benefits

Flexible time off plans

Career development programs

Résumé du poste

Everway is seeking a Customer Success Executive to service an assigned portfolio of education customers across K–12, Catholic Dioceses, TAFE and universities. You will guide onboarding, deliver training and enable adoption, helping customers extract value from Everway's products.

You’ll build trusted relationships, monitor engagement, support renewals and collaborate with Sales, Marketing, Product and Support.

Qualifications

• 1+ years in a customer-facing educational technology role.
• Experience onboarding customers and delivering training.
• Experience analysing customer data and identifying trends.
• Ability to manage customer activities, follow up appropriately and maintain accurate records.
• Strong communication and independent work skills.

Responsabilités

• Manage day-to-day relationships with an assigned portfolio of education customers, understanding objectives, priorities and success measures, and maintaining accurate customer records and account plans.
• Support onboarding and implementation, coordinating with customer IT teams and internal colleagues to address deployment barriers and deliver onboarding sessions and product training.
• Coordinate proactive customer engagement throughout the lifecycle, including scheduled touchpoints, success reviews and quarterly business reviews where appropriate.
• Monitor customer health, adoption and usage through BI platforms, identifying trends and risks and contributing to customer success plans.
• Deliver product demonstrations, training and best-practice guidance, and connect customers with learning resources and product updates.
• Support renewal activity by preparing customers for renewal, identifying risks and progressing renewals with Sales and Finance.
• Identify cross-sell and upsell opportunities based on customer needs and product usage, sharing context with the Business Development Manager.
• Create and deliver webinars, training and enablement materials, and contribute to newsletters and success stories.
• Gather customer feedback and collaborate with Sales, Marketing, Product and Support to improve outcomes.
• Represent Everway at meetings, conferences, and events, including customer-site visits and travel up to 20%.

Connaissances

Customer success

Account management

Education tech

Training delivery

Data analysis

Relationship building

Communication

Self-starter

Outils

CRM systems

Google Workspace

Microsoft 365

Calendly

Outreach

Description du poste

Everway is seeking a Customer Success Executive to service an assigned portfolio of education customers across K–12, Catholic Dioceses, TAFE and universities. You will guide onboarding, deliver training and enable adoption, helping customers extract value from Everway's products.

You’ll build trusted relationships, monitor engagement, support renewals and collaborate with Sales, Marketing, Product and Support.